Open to opportunities

Kristine Maceda

@kristinemaceda

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Customer-focused virtual assistant skilled in customer support, scheduling, and efficient administration.

Philippines

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What I'm looking for

I’m looking for a Virtual Assistant role where I can support day-to-day operations with reliable admin help, scheduling, and high-quality customer communication—using efficient tools and staying consistent with accuracy and responsiveness.

I’m a highly motivated, detail-oriented professional with a strong background in customer service, communication, and client support. I handle high-volume inquiries confidently while staying calm, accurate, and professional under pressure.

In my customer service roles, I managed phone, chat, and email requests, resolved concerns efficiently, and maintained accurate records to support customer satisfaction. I’m experienced with multitasking, time management, and delivering quality results even when priorities shift quickly.

I also bring hands-on experience providing social media support for a U.S.-based airline—responding to customer concerns with timely, professional communication and accurate information. I’m quick to learn new tools and systems, including basic CRM and administrative tools (trainable), to keep operations running smoothly.

Alongside support work, I’ve delivered online instruction as an ESL teacher and strengthened my ability to engage clients in virtual environments. Now, I’m seeking to contribute as a Virtual Assistant by providing reliable administrative and operational support that improves responsiveness, organization, and client experience.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

iQor

May 2022 - Dec 2025 (3 years 7 months)

Handled high-volume customer inquiries via phone, chat, and email while maintaining professionalism and resolving concerns efficiently. Maintained accurate records to ensure customer satisfaction.

Customer Service Live Chat Support Phone Support Data Entry Record keeping Multitasking Customer Satisfaction Professional communication

Customer Service Associate

Concentrix

Nov 2021 - Apr 2022 (5 months)

Provided customer support to ensure a positive client experience across multiple accounts and tasks. Managed inquiries with accuracy and a service-focused approach.

Customer Support Account Management Live Chat Support Data Entry Quality Assurance Time Management Professional communication Attention To Detail

ESL Teacher

First Future Education

Nov 2020 - Jul 2021 (8 months)

Conducted online ESL classes for international students in a virtual learning environment. Developed stronger communication and engagement skills through remote instruction.

Online Teaching ESL Instruction Online Communication Student Engagement Progress Monitoring Classroom Management

ESL Teacher

51Talk

Aug 2019 - Mar 2020 (7 months)

Delivered structured online lessons and supported student learning in a remote setup. Tracked student progress and performance to support consistent improvement.

Online Teaching ESL Lesson Delivery Student Progress Tracking Performance Monitoring Virtual Classroom Communication Lesson planning Student Engagement

English Teacher

St. Theresita’s Academy

May 2018 - Apr 2019 (11 months)

Managed classroom activities and maintained student records to support effective instruction and reporting. Strengthened organizational and communication skills through day-to-day teaching responsibilities.

Classroom Instruction Student Records Management Organizational Skills Communication Student Engagement Administrative Documentation Time Management Attention To Detail