Paulo Kim De Jesus

I’m a Customer Support and Virtual Assistance Specialist with 5+ years of experience supporting clients through phone, email, and chat, while handling logistics and remote administrative tasks. I focus on clear communication, accurate records, and resolving issues efficiently.

In my recent freelance work (2025–present), I provide virtual assistance, client support, and administrative services for online clients and small businesses. I manage emails and calendars, coordinate appointments, and handle customer inquiries with strong attention to detail.

Previously, I supported international accounts and inbound requests (US, UK, AU), managing high volumes of calls and chats while meeting performance and customer satisfaction metrics. I also handled documentation, claims-related support, provider inquiries, and scheduling to keep operations running smoothly.

I bring versatile capability across data annotation, ESL tutoring, and social media management, along with proficiency in Google Workspace, Microsoft Office, and CRM systems. My work style is grounded in multitasking, problem-solving, and reliable follow-through—so clients get answers fast and their processes stay organized.