Gislene Silva

Founded and lead a recruitment consultancy for Irish companies, connecting 130+ immigrant professionals to roles in hospitality, cleaning, construction and warehousing since January 2026, with 100% organic growth.

Maintain a community of 1,000+ Brazilian immigrants and a network of 3,000+ partner companies in Ireland, continuing the operation remotely while also expanding connections with the Bra

Managed operations and performance indicators to double monthly revenue. Led and supported a large multicultural team and implemented CRM and attendance controls to reduce operational failures.

Managed high-volume industrial laundry and hospitality operations for hotel networks, ensuring SLA compliance, service quality, and operational efficiency. Led operational team recruitment, onboarding, training, scheduling, and productivity, and implemented CRM and workforce management tools to improve visibility and decision-making.

This exchange was not made only of studies and challenges.
It was made, above all, of people.
People who reached out, shared their time, knowledge, the right words at the right moment and, many times, support without asking for anything in return.
To everyone who was part of this journey, my heartfelt thank you.
I take with me lessons, memories, and a gratitude that words can hardly express.
None

• Commercial Management and Team Leadership: Responsible for managing the dealership's commercial operations, leading a team of eight sales representatives and driving strategies focused on achieving targets for new vehicles, used vehicles, and corporate fleet sales (B2B). Directly accountable for monitoring KPIs, productivity, sales conversion, profitability, and overall team performance.

• Peop

Repositioned a store from last to first in regional ranking within two months through restructuring commercial strategy and lead management. Developed a sales team and focused on prospecting, conversion, and B2B/corporate fleet results.

Grew regional revenue by up to 82% by restructuring KPI management and reactivating inactive stores. Increased average ticket and led a large regional sales structure across two states.

• Large-Scale Regional Sales Management: Led commercial operations across São Paulo and Minas Gerais, directly managing 17 Sales Managers and indirectly leading 173 Team Leaders, with responsibility for a network of approximately 25,000 consultants, retailers, distributors, and sales representatives.

• Commercial Strategy, Market Expansion, and Team Development: Designed and executed sales transf

• Commercial Leadership and Performance Management: Led commercial operations across B2B and B2C portfolios, driving strategic sales meetings and monitoring performance indicators focused on sell-in, sell-out, productivity, profitability, and sustainable growth. Leveraged CRM, market intelligence, and data-driven insights to support decision-making and guide field leadership teams.

• Business Dev

Drove sustained annual sales growth while expanding active consultant and store base using SPIN and GPCT methodologies. Reduced customer delinquency significantly through structured relationship and preventive collection programs, and led recruitment and training across territories.

Managed sales and the department’s commercial activities at Avon, including people management and customer relationship management. Developed and implemented plans and processes to improve performance, satisfaction, and account management.

Coordinated sales activities at Avon, supporting commercial planning and customer relationship management. Focused on improving performance through continuous improvement and recovery plans.

We covered so many kilometers with this team!!

Served as Regional Sales Supervisor for Qualimax (2014–2015).

Supervised customer service operations at TP. Supported service delivery across the customer support function.

Served as Customer Service Supervisor for Teleperformance (2011–2014).

Supervised customer service operations at CSU Digital. Managed teams and service operations while supporting client relationships and performance analysis.

Negotiation Techniques
• Improving Negotiation Skills
• Speaking to Large Audiences

The main objective:
• Optimize the performance of the sales team
• Focus on managing and implementing strategies to increase business sales
• Ensuring that the relationship between performance and results is maximized

Completed a postgraduate program in Public Speaking & Oratory at FGV in 2023.

Completed a Language Exchange Program at iCot College in Cork, Ireland in 2025.

• E-commerce
• Brand Building
• Entrepreneurship
• Marketing Trends
• User Experience (UX)
• Management

Completed a technology degree in Marketing at UniDrummond in 2021.

Completed a specialization in Sales Force Management at FGV in 2020.

Completed a postgraduate program in Digital Marketing at UMC in 2022.

Studied Marketing with coursework covering retail marketing, brand positioning and competition, consumer market analysis, and a marketing plan.

• Strategic Line
• Interdisciplinary Line
• Retail Marketing
• Fundamentals of Law
• Brand Positioning and Competition
• Consumer Market Analysis
• Marketing Plan