Caio Botelho

The responsibilities in this positions are manage and regularly review case queues & follow-up on open
tickets, review issue details and analyse, determine and resolve issues for clients, provide feedback on
trends identified in review, ability to diagnose and solve problems facing multiple clients, assisting the
quality analyst and reporting analyst in driving quality customer care outcomes,

My role was to help clients plan, choose and arrange their holiday. I work to a budget set out by the client and offer advice and opinions to assist customers in choosing a destination, transportation and lodging, when requested I worked as a translator for English speaker and replying emails , I also advised on local tourist attractions local events. I informed travellers of passport and visa re

Hired on a fixed term three month contract as a Process Executive.
My duties included processing a large volume of licensing transactions for Microsoft through
Infosys, auditing cases worked by other agents; assisting partners to submit transactions
correctly;
Casually working as gatekeeper (assigning cases to other agents).

I was tasked with team management and coordination activities, planning and executing the flow of processes in the area. I was responsible for designing the flows of the area, developing administrative policies for the company, ensuring the execution of all activities and approving payments based on a critical analysis of the data. I also monitored and analysed key performance indicators in the ar

My responsibilities were to develop the strategic plan as well as budgets and their implementation, monitor and analyse the results providing feedback to all areas of the company, promote studies and market research to guide the education activities of the schools (QQI level 5 and 6), propose improvements and manage the quality system on an ongoing basis.

Coordinate the employees of the area, plan the routes of distribution of water by truck, control and inspection of the Order of Service, analyse the reports of the performance of the employees and areas for growth.

Coordination of sector employees (Schedule, training, assignment of functions), Customer service planning and customer service, process management.

Pursued a degree in Business Administration with a focus on Foreign Trade, gaining knowledge in international commerce and business management.