Open to opportunities

Miguel Rebelo

@miguelrebelo

Sales & Operations leader experienced in account management, team leadership, KPI performance, and international business environments.

Portugal

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What I'm looking for

Remote-first international environment where I can combine sales, operations, account management, leadership and performance-driven growth.

Experienced Sales & Operations professional with a background in Account Management, Team Leadership, Performance Management and Customer Success within international and fast-paced environments. Over the past years, I have managed and coached teams across different markets, working closely with Sales, Operations, Quality, and Training departments to improve performance, client satisfaction, and operational efficiency. I have experience handling B2B and SMB portfolios, developing client relationships, optimizing processes, and driving results through data-driven decision making. My experience includes working in multinational environments such as Teleperformance, Meta and Reddit, where I developed strong communication, stakeholder management, and leadership skills while managing KPIs, performance strategies, and commercial objectives. I am particularly interested in remote-first companies, SaaS, tech, partnerships, account management, customer success, and operations-focused roles where I can contribute both strategically and operationally.

Experience

Work history, roles, and key accomplishments

Current

Sales Operations Manager

Current

Reddit, Inc.

Jan 2026 - Present (4 months)

Led sales operations and performance in a KPI-driven environment, managing a hunter team focused on acquiring and growing SMB advertisers on Reddit Ads. Owned team KPIs and quality metrics, coached advisors, improved operational efficiency, and partnered with Sales, Marketing, and Product to align strategy and execution.

Sales Operations KPI Management Sales Coaching Advertiser Acquisition Pipeline Management Prospecting Campaign Optimization Guidance Workflow & Resource Optimization

Sales Operations Supervisor

Teleperformance

Jun 2023 - Jan 2026 (2 years 7 months)

Led and coached a team of 15+ B2B/B2C advisors in a KPI-driven environment, owning performance, conversion/productivity, and customer satisfaction metrics. Partnered with Sales, Marketing, Quality, and Training to align sales strategies and oversee day-to-day operations, onboarding, and corrective action planning.

Sales Operations Team Leadership KPI Management Coaching & Performance Reviews Workflow Optimization Resource Allocation Lead Management Customer Acquisition & Retention Employee Training & Onboarding

Key Account Specialist

Wine Bar Owner & General Manager

Le Vin au Carré

Oct 2019 - Feb 2023 (3 years 4 months)

Owned and managed end-to-end wine bar operations, leading budgeting, payroll, cost control, and inventory management to support profitability and operational sustainability. Built supplier partnerships, led team performance planning, and managed B2C and private B2B events while serving as the primary escalation point for customer issues.

Business Operations Budgeting Payroll Management Cost Control Inventory Management Supplier Negotiation Team Leadership Product Mix & Wine Menus Customer Experience Management Event Planning

Education

Degrees, certifications, and relevant coursework

UCLouvain - Université catholique de Louvain

Training (Formation), HACCP; Hospitality & Restaurant Management

2019 - 2019

Activities and societies: Client relationship; International sales; B2B

Completed HACCP and hospitality/restaurant management training in December 2019, with a focus on client relationship and international B2B sales skills.