Open to opportunities

Giorgio Tondo

@giorgiotondo

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Motivated professional with over 10 years of operational experience.

Netherlands

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What I'm looking for

I am looking for a role that fosters growth and values teamwork.

I am a motivated and versatile professional with over 10 years of experience in various operational roles, including logistics, retail, environmental services, and customer support. My educational background includes a Bachelor's degree in Psychology, and I am currently completing a Master's in Cognitive Rehabilitation. I pride myself on my strong interpersonal skills and team-oriented mindset, which have been instrumental in my diverse work experiences.

Throughout my career, I have demonstrated my ability to manage responsibilities effectively, whether it be in customer-facing roles or behind-the-scenes operations. I have worked as a waiter, metal engraver, and environmental operator, showcasing my adaptability and commitment to excellence. My volunteering experience in clown therapy has further enriched my perspective on life and the importance of bringing joy to others.

Experience

Work history, roles, and key accomplishments

Current

Waiter

Current

Incontro

Oct 2024 - Present (9 months)

Recorded and sent orders to kitchen staff, explaining house specialties to customers. Welcomed guests, accompanied them to tables, and managed table clearing and resetting efficiently.

Customer Service Order Management Table Service

Current

Metal Engraver

Current

Hormann

Oct 2024 - Present (9 months)

Performed heavy metal cutting operations using industrial tools and equipment. Operated machinery for transporting metals and utilized precision cutting machines to shape components.

Metal Cutting Tools

Customer Support Agent

Foundever

Apr 2024 - Jul 2024 (3 months)

Provided multilingual customer assistance in a dynamic call center environment, utilizing CRM tools to manage support tickets and resolve technical issues. Handled complaints, processed orders, and maintained high professionalism.

Customer Support CRM Tools Technical Support Microsoft Office Suite

Retail Assistant

Family-owned Supermarket

Jun 2007 - Oct 2015 (8 years 4 months)

Performed various roles including cashiering, stock handling, and direct customer support. Managed inventory and assisted significantly in overall store organization and efficiency.

Cashiering Customer Service

Environmental Operator

Bianco Igiene Ambientale Srl

Jan 2014 - Dec 2023 (9 years 11 months)

Managed daily waste collection and recycling services for urban areas. Ensured safety and cleanliness standards were met across all operational sites.

Waste Management Recycling Services Urban Cleanliness Operations Management

Education

Degrees, certifications, and relevant coursework

High school

High school Diploma, Surveying and construction

Grade: 70/100

Completed high school education with a focus on surveying and construction. Achieved a final grade of 70/100, corresponding to an EQF level 4.

Univerisità Telematica Internazionale Uninettuno

Bachelor Degree in Psychology, Psychology

Grade: 96/110

Activities and societies: Thesis: Application of the Montessori Method as a Non-Pharmacological Intervention for People with Alzheimer's Disease

Pursued a Bachelor's degree in Psychology, completing 180 CFU credits. Thesis focused on the application of the Montessori Method as a non-pharmacological intervention for people with Alzheimer's Disease.