Jean Wimmer
@jeanwimmer
Customer-focused logistics and technical support leader who resolves issues and improves operations.
NetherlandsWhat I'm looking for
I am a logistics and customer service professional with experience leading teams, coordinating transport operations, and providing technical support for security systems. I consistently handle escalations calmly, troubleshoot remotely and onsite, and drive improvements in workflow and inventory accuracy.
I combine hands-on logistics experience with clear, friendly communication to ensure customers feel supported until issues are fully resolved. I enjoy analyzing problems from multiple angles and implementing lasting process improvements that reduce repeat incidents.
Experience
Work history, roles, and key accomplishments
Customer Service & Technical
Cyclops Security
Jan 2025 - Present (11 months)
Provide technical and customer support for private and business clients, troubleshooting security systems remotely and on-site, and driving resolution while identifying recurring issues to improve team processes.
Logistics Team Leader & Customer Service Lead
Premium Inc
Jun 2022 - Jan 2025 (2 years 7 months)
Co-led customer service for private and business clients, handled escalations, coordinated with warehouse operations, and led a logistics team of 10+ to improve workflow and inventory accuracy.
Logistics Planner
Aquadistri
Oct 2020 - Jun 2022 (1 year 8 months)
Planned daily transport routes, coordinated drivers, warehouse staff and customers, prepared shipment documentation, and supported stock counts to ensure timely deliveries.
Customer Service
Cleven en Zn
Aug 2019 - Oct 2020 (1 year 2 months)
Managed documentation for global shipments and supported customers with logistics-related inquiries to facilitate international operations.
Logistics Employee
Mars
Mar 2018 - Jun 2019 (1 year 3 months)
Supported internal logistics to ensure production lines were supplied and operational continuity was maintained.
Supermarket Employee
Plus Supermarket
Apr 2014 - Dec 2016 (2 years 8 months)
Assisted customers on the shop floor and operated the checkout, delivering friendly customer service and efficient transactions.
Education
Degrees, certifications, and relevant coursework
STC Rotterdam
Niveau 3, Logistics / Vocational Studies
2022 -
Pursuing a Niveau 3 program in logistics and related vocational studies at STC Rotterdam from 2022 to September 2025.
Lyceum Oud-Beijerland
VMBO Diploma, General Secondary Education (VMBO)
Completed VMBO level secondary education at Lyceum Oud-Beijerland, finishing in 2022.
Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Job categories
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