Mi Bu
@mibu
I deliver calm, consistent customer care and resolve complex service issues.
NetherlandsWhat I'm looking for
I've spent over 15 years in customer-facing roles, including 13 years in the Netherlands, resolving questions, complaints, and escalations with a calm, solution-oriented approach.
At Stay Okay in Utrecht, I manage daily food and beverage operations, prioritizing service consistency, customer satisfaction, and efficient team workflows. Previously, I led restaurant operations at Pizza Beppe Quattro and Restaurant Forno, with responsibility for customer experience, service quality, and team coordination.
At TikTok, I reviewed high volumes of user-generated content against platform policies and quality standards, collaborating across teams to improve moderation accuracy. I bring structured decision-making, active listening, digital systems experience, and reliable follow-through to every customer interaction.
Experience
Work history, roles, and key accomplishments
Food & Beverage Supervisor
Stay Okay
Dec 2024 - Present (1 year 9 months)
Manage daily operations with a strong focus on service consistency, prioritization, and customer satisfaction. Handle customer issues and escalations with a solution-oriented approach.
Reviewed and assessed large volumes of user-generated content in accordance with platform policies and quality standards. Applied structured decision-making, analytical judgment, and attention to detail across diverse content types.
Restaurant Manager
Pizza Beppe Quattro
Aug 2023 - Jan 2024 (5 months)
Led daily operations with responsibility for overall customer experience, performance monitoring, and team coordination. Built and maintained strong customer relationships, ensuring consistency and reliability of service delivery.
Manager Service
La Nostra Gigi
Feb 2023 - Aug 2023 (6 months)
Supervised service teams in a high quality focused environment, ensuring clear communication, smooth operations and great customer experiences. Acted as primary escalation point for complex service situations.
Restaurant Manager
Restaurant Forno
Dec 2021 - Feb 2023 (1 year 2 months)
Managed daily operations focusing on stability and consistent execution. Maintained service quality under pressure and peak demand.
Education
Degrees, certifications, and relevant coursework
Mi hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Availability
Location
NetherlandsAuthorized to work in
Salary expectations
Job categories
Interested in hiring Mi?
You can contact Mi and 90k+ other talented remote workers on Himalayas.
Message MiGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
