Sanda Verdes

I’m a reliable, detail-oriented professional with experience in customer service, team leadership, and business support in fast-paced environments. I focus on professional communication, organized workflows, and keeping service standards strong while resolving inquiries and complaints.

As an Experience Team Leader | Operations Coordinator at LA CUBANITA (Maastricht), I coordinated daily operations to ensure efficient workflow. I managed team scheduling and task delegation, trained and mentored new employees, and supported daily reporting, performance monitoring, and process improvement to enhance operational efficiency and customer satisfaction.

Previously, as a Shop Supervisor at MCDONALD'S (Maastricht), I supervised daily operations and coordinated teams of 15+ employees. I delegated tasks, monitored workflow, trained and coached new team members, and resolved customer concerns professionally while supporting scheduling and daily operational planning.

I also bring hands-on experience from customer service and retail roles (Kings of Ramen, H&M, Moltrend) and ongoing Online Language Tutor work. I manage client communication independently, plan and organize schedules, handle invoicing and day-to-day operations, and adapt methods to individual learning goals—backed by strong time management, problem-solving, and Microsoft Office / Google Workspace skills.