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@danieldesmond
Motivated customer service professional with logistics expertise.
I am a motivated and results-driven individual with a proven track record in logistics and customer service. My experience spans several roles where I consistently enhanced customer service experiences through innovative problem-solving and effective communication. I am dedicated to ensuring exceptional customer satisfaction by resolving issues efficiently and building strong, long-lasting relationships with clients.
Throughout my career, I have worked with reputable companies such as Toys'R'Us, Amazon, and Tesco, where I honed my skills in order management, customer inquiries, and inventory control. My passion for delivering top-tier service drives me to contribute positively to team and organizational success. I believe that every interaction is an opportunity to leave a positive, lasting impression, and I strive to make each customer experience memorable.
Currently, I am studying real estate, which has deepened my understanding of trust and relationship-building. I am also in the process of starting my own business, aiming to create a customer-centric brand where exceptional service is a standard. Outside of work, I enjoy maintaining my physical fitness by regularly going to the gym.
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Work history, roles, and key accomplishments
Tesco
Apr 2020 - Mar 2022 (1 year 11 months)
Resolved product and service issues, maintained customer records, collected feedback, managed incoming calls, and provided accurate information to customers.
Amazon
Jul 2019 - Apr 2020 (9 months)
Handled customer inquiries and concerns through various channels, resolved issues related to orders, assisted with order tracking, and maintained customer satisfaction.
Toys'R'Us
Feb 2018 - Mar 2019 (1 year 1 month)
Responsible for order picking and packing, inventory management, loading and unloading goods, stock replenishment, quality control, and maintaining cleanliness and safety in the warehouse.
Degrees, certifications, and relevant coursework
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