Open to opportunities

Gift Osondu

@giftosondu

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Graduate professional with experience in customer service and project management.

Nigeria

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What I'm looking for

I am looking for a role that offers professional growth and the opportunity to contribute to a dynamic team.

I am a dedicated graduate professional with over two years of experience in customer service, project management, and human resources. My journey has taken me through various roles in both academic and financial sectors, where I have honed my skills in customer relations, recruiting, and employee relations. I thrive in environments that challenge me to grow while contributing positively to the organization.

Throughout my career, I have successfully managed customer interactions as a Bank Teller at Access Bank, ensuring customer satisfaction through efficient service. My role as a Human Resources Officer during my National Youth Service Corps (NYSC) allowed me to develop strong organizational and communication skills, as I facilitated course registrations and maintained positive relations within the university. I also took on leadership responsibilities as a Shift Manager at Chicken Republic, where I focused on team development and operational efficiency.

Experience

Work history, roles, and key accomplishments

Social Media Manager and Sales Representative

LuchyLuxe

Jan 2021 - Present (4 years 8 months)

Attended to customer inquiries and closed sales, while also organizing photoshoots and posting content on social media. Managed delivery operations.

Customer Service Sales Social Media Management Content Creation

Human Resources Officer

LeadCity University

Jan 2020 - Present (5 years 8 months)

Managed student course registration and organized confidential office documents. Acted as a correspondent between units and handled incoming calls and emails.

Student Registration Document Management Communication Confidentiality

Bank Teller

Access Bank

Jan 2019 - Present (6 years 8 months)

Responsible for processing cash deposits and withdrawals for customers. Provided information on bank products and services, processed orders, and managed returns.

Customer Service Product Order Processing

Shift Manager

Chicken Republic

Jan 2018 - Present (7 years 8 months)

Managed the employment and training of team members, ensuring smooth daily operations. Oversaw customer care and prepared inventory reports.

Team Leadership Staff Training Operations Management Customer Care Inventory Management

Education

Degrees, certifications, and relevant coursework

University of Uyo

Bachelor of Science, Psychology

Studied Psychology at the University of Uyo, Akwa Ibom State, Nigeria, completing the program in 2018. Gained foundational knowledge in psychological theories and research methods.

Kolaniks International School

Senior Secondary School Certificate, General Studies

Completed secondary education at Kolaniks International School, Ogun State, earning the Senior Secondary School Certificate in 2013. Developed a strong academic foundation across various subjects.

Seal Foundation School

Primary Six School Leaving Testimonial, General Studies

Attended Seal Foundation School in Ogba Ikeja, Lagos State, and received the Primary Six School Leaving Testimonial in 2007. Completed primary education requirements.