Anita Okasi
@anitaokasi
Customer service professional with strong communication, sales, and digital engagement skills.
NigeriaWhat I'm looking for
I am a results-driven Economics graduate with hands-on experience in customer service, sales, and digital communication across education and retail settings. I prioritize clear communication, timely follow-up, and using CRM and digital channels to improve conversion and satisfaction.
In prior roles I managed online inquiries, prepared prospective students for university interviews, and created social media content that increased visibility. I was recognized as Employee of the Month and completed a key sales project ahead of schedule and under budget.
I am eager to contribute to administrative or support roles in the oil and gas industry, focusing on safety, cross-team coordination, and continuous growth while applying strong Microsoft Office, CRM management, and customer-relations skills.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Jokings Educare Ltd
Sep 2022 - Sep 2025 (3 years)
Handled student inquiries via web and app, managed CRM to ensure timely, accurate responses and improved conversion rates; prepared prospective students for university interviews and maintained accurate student records.
Social Media Manager
Chifeik Creatives
Jan 2021 - Nov 2021 (10 months)
Researched trends and optimized content strategies, created and published daily multimedia content, and managed online engagement to uphold brand image and increase visibility.
Sales Representative
Star Fashion Boutique
May 2018 - Jun 2019 (1 year 1 month)
Promoted and sold products through direct customer engagement, maintained strong customer relationships, and consistently exceeded sales targets to boost store performance.
Education
Degrees, certifications, and relevant coursework
AUAbia State University
Bachelor of Science, Economics
2016 - 2020
Completed a Bachelor of Science (Hons.) in Economics with coursework relevant to economic analysis and quantitative methods.
Evangel College
Secondary School Certificate, Secondary Education
2011 - 2016
Activities and societies: Elected Utility Prefect (2015–2016)
Completed secondary education and obtained the West African Senior School Certificate Examination (WASSCE).
Availability
Location
NigeriaAuthorized to work in
Job categories
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