Joy Ani
@joyani
Dedicated professional with expertise in customer service and banking.
NigeriaWhat I'm looking for
I am a passionate and dedicated professional currently pursuing a degree in Food Science and Technology at the Federal University of Oyo. With a strong background in hospitality management and extensive experience in customer service roles, I thrive in dynamic environments where I can contribute positively to organizational success.
In my current position as a Teller at Stanbic IBTC Bank, I have consistently received positive feedback from customers, demonstrating my commitment to customer satisfaction and loyalty. I successfully led a campaign that doubled customer engagement and implemented communication strategies that enhanced employee satisfaction. My previous roles have equipped me with strong interpersonal skills and the ability to work under pressure, making me a valuable asset to any team.
Experience
Work history, roles, and key accomplishments
Teller
Stanbic IBTC Bank
Jun 2022 - Present (3 years 2 months)
Managed daily cash transactions, including counting, packaging, and recording. Provided excellent customer service, promoting bank products and services, and assisting with account openings.
Direct Sales Executive
Fidelity Bank PLC
May 2022 - Present (3 years 3 months)
Built positive customer relationships and ensured excellent customer service. Assisted with account openings and informed customers about sales proposals.
Software Engineer
Tata Consultancy Services
Aug 2020 - Present (5 years)
Developed and maintained software applications for various clients, ensuring high performance and reliability. Collaborated with cross-functional teams to deliver projects on time and within budget.
Administrative Officer
Wajgee Logistics and Procurement Limited
Jan 2020 - Present (5 years 7 months)
Organized and maintained a filing system for company documents and managed office supplies. Prepared regular reports on expenses and updated company databases.
Customer Service Representative
Outcess Solution Ltd
Feb 2019 - Present (6 years 6 months)
Handled customer complaints and followed up to ensure resolution. Maintained detailed records of customer interactions.
Secretary
Cardright Global Ltd
May 2016 - Present (9 years 3 months)
Scheduled meetings and made travel arrangements for executives. Developed and maintained an efficient filing system.
Education
Degrees, certifications, and relevant coursework
FOFederal University Oye-Ekiti
B.Sc., Food Science and Technology
2022 - 2025
Focused on the principles and applications of food science and technology. Gained knowledge in food processing, preservation, and quality control.
Y(Yaba College of Technology (YCT)
Higher National Diploma, Hospitality Management
2019 - 2021
Acquired advanced knowledge and practical skills in hospitality management. Covered areas such as hotel operations, food and beverage management, and customer service.
IEInstitute of Management and Technology Enugu
Ordinary National Diploma, Hospitality Management
2015 - 2017
Studied foundational concepts in hospitality management. Developed skills in front office operations, housekeeping, and basic culinary arts.
Modern Ideal College Enugu
West African Senior School Certificate, General Studies
2007 - 2013
Completed secondary education and obtained the West African Examination Council certificate. Focused on a broad curriculum covering various subjects.
Apostolic Nursery and Primary Kano
First School Leaving Certificate, Primary Education
1999 - 2007
Completed primary education and obtained the First School Leaving Certificate. Developed foundational literacy and numeracy skills.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
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