Johana Lainez

I am a dedicated and customer-focused professional with over three years of experience in the banking sector, currently serving as a Customer Service Representative at Concentrix. My role involves providing exceptional customer service through various channels, including calls and emails, where I efficiently address inquiries and resolve issues. I pride myself on maintaining a high level of customer satisfaction, leveraging my strong communication and problem-solving skills to enhance the customer experience.

In addition to my hands-on experience, I am pursuing a technical degree in Computer Engineering, which allows me to combine my technical expertise with my passion for customer service. My background in multimedia design further enriches my skill set, enabling me to approach challenges creatively. I am committed to continuous learning and improvement, always seeking ways to enhance service processes and contribute positively to my team.