I seek a role focused on solving problems empathetically, use communication skills, grow with training, and contribute to a collaborative, service-driven team.
TROpen to opportunities
Tatiana Romero
@tatianaromero
Customer service specialist skilled in problem-solving, empathy, and clear communication.
El SalvadorWhat I'm looking for
I am a customer service specialist with a degree in Literature and strong communication skills, focused on resolving issues through active listening, empathy, and personalized service. I have experience handling chats, emails, and calls using Zendesk and other platforms, and I apply problem-solving and attention to detail to deliver satisfactory outcomes.
I have supported digital marketing campaigns, created social content and short videos, and assisted small businesses with campaign planning; I adapt quickly, learn new tools, and bring a hardworking, service-oriented approach to every role.
Experience
Work history, roles, and key accomplishments
BSCurrent
Handles inbound and outbound calls, resolves customer issues using soft skills and multitasking across platforms; employment listed as starting December 2025 and ongoing.
MG
Digital Marketing Assistant
MMUSA Global Group
May 2023 - Nov 2023 (6 months)
Managed email campaigns and created social media content and short-form videos, coordinated meetings with small businesses, and edited blog content in Spanish and English during May–Oct 2023.
TIHandled chat and email support via Zendesk, applying soft skills to personalize interactions and resolve cases efficiently across January - July 2022.
Education
Degrees, certifications, and relevant coursework
USUniversidad Nacional de El Salvador
Licenciatura en Letras, Literature
2021 - 2026
Grade: 8.4
Activities and societies: Theater background
Studied literature (Licenciatura en Letras) with coursework focused on communication, teaching methodology, and textual editing.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
El SalvadorAuthorized to work in
Salary expectations
10k-20k USD
Social media
Job categories
Customer Service SpecialistCustomer Service RepresentativeCall Center AgentChat Support SpecialistDigital Marketing AssistantContent CreatorCustomer Experience CoordinatorOperations Support AssociateCommunity ModeratorCustomer Support SpecialistCustomer Service ProfessionalCustomer Solutions Specialist
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