Open to opportunities

kevin menjivar

@kevinmenjivar

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Bilingual remote support and virtual assistant specialist with 4+ years experience.

El Salvador

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What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to utilize my bilingual skills in a dynamic environment.

I am a bilingual (English/Spanish) remote professional with over four years of experience in customer service, executive support, and digital operations. My expertise lies in calendar management, client communications, and workflow optimization using various CRM platforms and automation tools. I have a proven track record of enhancing customer satisfaction and supporting C-level executives, which has been recognized in my previous roles.

In my most recent position as an Executive Virtual Assistant at Teleperformance, I successfully managed CRM records and client communication, improving customer experience and retention significantly. I automated administrative tasks, reducing manual work by 25%, and contributed to executive decisions with a 95% accuracy in report data. My commitment to excellence is evident in my ability to deliver high-quality support and streamline operations in global remote environments.

Additionally, I have experience as a Remote Technical English Trainer and a Digital Skills & Tools Instructor, where I developed engaging learning experiences and improved students' skills in digital tools and productivity systems. I am passionate about leveraging my skills to help organizations thrive and am eager to take on new challenges that allow me to grow professionally.

Experience

Work history, roles, and key accomplishments

Marketing Assistant

Freelance

Sep 2024 - Present (11 months)

Grew social digital communities by 30k+ followers and 6M organic views, created multimedia content, and built interactive groups, boosting loyalty and satisfaction by 40%. Managed admin tasks for 3+ clients in email and calendar management, reducing missed appointments by 50%.

Social Media Growth Multimedia Content Community Building Calendar Management Sales Upselling

Remote Technical English Trainer for Architects, Engineers, and Staff

University of El Salvador

Feb 2024 - Present (1 year 6 months)

Delivered online Technical English Classes using Google Meet, Moodle, and interactive learning tools. Boosted student engagement by 35% through gamified platforms such as Kahoot, Mentimeter, Quizzes, Padlet, and Wordwall.

Google Meet Moodle Kahoot Mentimeter Quizzes Padlet Wordwall

Executive Virtual Assistant

Teleperformance

Jan 2023 - Present (2 years 7 months)

Supported C-Level executives with calendar management, meeting coordination, and KPI reporting. Managed CRM records and client communication, improving customer experience and retention.

Calendar Management CRM KPIs Client Communication Workflow Automation Monday Trello Zapier

Customer Service and IT Support

Teleperformance

Jan 2021 - Present (4 years 7 months)

Delivered excellent customer experience and support, improving client satisfaction and retention by 40%. Supported admin operations for franchisees, data entry, bookkeeping, and payroll.

Customer Service IT Support CRM Platforms ServiceNow Excel Power BI Reporting Workflow Optimization

Digital Skills & Tools Instructor

Centro Arte para la Paz & Highschools

Feb 2018 - Present (7 years 6 months)

Instructed students in productivity and digital tools in Microsoft Office, Google Workspace, design, and programming, increasing data analysis and presentation skills by 70%. Taught advanced Excel functions, including pivot tables, charts, and visualization.

Microsoft Office Google Workspace Data Analysis Excel Canva AI Classroom IT Systems

Digital Documentation Specialist

National General Hospital of Suchitoto

Mar 2017 - Present (8 years 5 months)

Processed and verified 1,500+ patient intake forms and medical records with 100% accuracy. Coordinated intake workflows, improving record retrieval speed by 40%.

Digital Documentation Patient Intake Medical Records Data Verification Confidentiality Compliance

Education

Degrees, certifications, and relevant coursework

University of El Salvador

Postgraduate, Technology Teaching

2025 -

Currently pursuing a postgraduate degree in Technology Teaching with a focus on remote learning. This program enhances skills in delivering effective online education.

University of El Salvador

Bachelor of Arts, English Language Teaching

2020 - 2024

Completed a Bachelor of Arts in English Language Teaching, focusing on pedagogical methods and language acquisition. This degree provided a strong foundation in teaching English as a foreign language.

University of El Salvador

Bachelor's, Educational Informatics

2018 - 2020

Obtained a Bachelor's in Educational Informatics, specializing in digital tools and productivity systems. The curriculum focused on ICT, online learning platforms, and digital project coordination.

Suchitoto National Institute

Technician, Accounting

2015 -

Completed training as an Accounting Technician, gaining core knowledge in finance, bookkeeping, and administrative reporting systems. This program provided practical skills for financial operations.