Geron User
@geronuser
Implementation Manager blending software engineering and customer success to launch scalable solutions.
United StatesWhat I'm looking for
I’m an Implementation Manager with 15+ years spanning software development, technical enablement, and customer success. I lead discovery sessions, translate business goals into system requirements, and coordinate cross-functional teams to keep deployments moving from kickoff to go-live.
I configure environments, support UAT, and resolve integration issues—often mapping external API schemas to internal models and using workflow automation to reduce manual work. I also strengthen customer outcomes through personalized training, clear documentation, and root-cause fixes that cut repeat incidents by 60%.
Experience
Work history, roles, and key accomplishments
Led discovery and mapped client business requirements to system configurations and integration workflows across product, engineering, support, and stakeholders. Resolved technical issues during testing and deployment and reduced repeat incidents by 60% by identifying root causes and implementing fixes.
Implementation Manager
Vonexx Media
Jan 2020 - Jan 2025 (5 years)
Managed onboarding from kickoff to go-live for enterprise, SMB, and healthcare clients, improving efficiency by refining workflows and removing unnecessary steps. Built and configured Zapier/Make and API-based integrations, reducing manual tasks by 40%, and validated data mappings to ensure accurate provider targeting and claims workflows.
Implementation Manager
Prophet
Jan 2021 - Jan 2023 (2 years)
Owned end-to-end integration implementations from initial setup through testing and go-live, including handoff to customer success with documentation. Increased first 30-day activation by 22% through improved client onboarding and resolved data inconsistencies to improve reliability for analytics and client-facing products.
Developed scalable web applications and built robust RESTful APIs with Fastify.js and Swagger to streamline front-end/back-end integration. Delivered customer outcomes with 95%+ satisfaction, reduced build time by 30% via AWS CodePipeline/CodeBuild optimization, and cut debugging time by 60% by implementing centralized error logging.
Senior Full Stack Developer
Goldbelt Glacier
Jan 2015 - Jan 2016 (1 year)
Developed scalable US Dept of Defense web applications using PHP (Laravel), JavaScript, and PostgreSQL, and enabled microservice communication via Node.js RESTful APIs. Integrated OAuth 2.0 SSO, built real-time dashboards with ExtJS/VueJS, and improved system performance by 25% through database schema and query optimization.
Software Developer
Engility
Jan 2011 - Jan 2015 (4 years)
Engineered custom web solutions for USAID Middle East Bureau using PHP, WordPress, and SQL Server, including RESTful APIs and legacy SQL optimization. Authored MS SQL Server stored procedures and triggers and improved execution speed by 35% for data-driven applications.
Education
Degrees, certifications, and relevant coursework
The George Washington University
Master of Business Administration, Business Administration
Earned an MBA from The George Washington University. Built a business-focused foundation to support client-facing implementation and enablement work.
Morehouse College
Bachelor of Science, Computer Science
Earned a B.S. in Computer Science from Morehouse College. Developed a technical foundation supporting software development, integrations, and end-user enablement.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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