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Patrick Sencenich

@patricksencenich

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I lead enterprise B2B integrations, customer onboarding, and technical delivery.

United States

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What I'm looking for

I'm looking to lead enterprise implementation, B2B integration, customer onboarding, or technical delivery work where I can improve workflows, resolve complex operational issues, and bring projects through successful go-live.

I've led enterprise B2B/EDI customer and trading-partner implementations at Direct EDI, taking work from discovery and requirements through mapping, validation, QA, release, go-live, and stabilization.

At Enterprise Solutions, I redesigned SQL-based onboarding and production workflows, contributing to a 90% reduction in programming errors and a 99% reduction in rework. I also built FoxPro and Excel/VBA automation that eliminated approximately 200 labor hours per quarter.

I've directed service delivery organizations, managed executive escalations, and translated technical issues into clear actions and outcomes. I'm continuing to build full-stack and data capabilities through computer science coursework and GitHub projects.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative III

Current

Spectrum Communications

Jan 2019 - Present (7 years 8 months)

Resolves complex technical and customer issues across enterprise applications using structured troubleshooting, documentation, prioritization, and escalation. Supports peer escalations and translates technical findings into clear resolution paths.

Troubleshooting Documentation Prioritization Escalation Management enterprise applications

Technology & Analytics Manager

Connection 2 Recovery

Jan 2016 - Dec 2018 (2 years 11 months)

Owned technology operations spanning web development, Five9 administration, vendors, hosting/connectivity, analytics, and business support. Built KPI and ROI reporting across CRM, calls, web traffic, leads, conversion, and cost data to improve operational visibility and decision support.

Web Development Five9 Analytics KPI Reporting ROI Reporting CRM Vendor Management

Director, Account Services - AT&T Service Management

Alorica Inc.

Jan 2010 - Dec 2016 (6 years 11 months)

Directed enterprise service delivery through four managers and an approximately 50-person organization, maintaining senior customer relationships, service KPIs, resource priorities, and accountability. Led high-impact escalations, root-cause and corrective-action reviews, and executive stewardship reporting.

Service Management Customer Relationship Management KPI Management Escalation Management Root Cause Analysis Executive Reporting

Project Manager - B2B / EDI Implementations

Direct EDI

Jan 2006 - Dec 2009 (3 years 11 months)

Owned enterprise customer and trading-partner implementations for a B2B procurement/e-commerce platform using ANSI X12 EDI, leading discovery, requirements translation, mapping coordination, development, data validation, QA/testing, release, production handoff, and customer communication. Managed concurrent schedules, milestones, dependencies, risks, changing requirements, technical issues, custom

Electronic Data Interchange (EDI)B2B Integration Project Management Requirements Analysis Data Validation QA Testing Client Communication Risk Management Milestone Management

Director, Production & Technology Operations

Enterprise Solutions (ESIS Inc.)

Jan 1999 - Dec 2005 (6 years 11 months)

Reported to the CEO and led production programming, IT, customer service, vendor coordination, database-driven workflows, and technology operations supporting online procurement and enterprise trading-partner data exchange. Analyzed and redesigned SQL-based trading-partner onboarding and production workflows, strengthened data-quality controls, and standardized testing and documentation to improve