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Christine Crosby

@christinecrosby

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I lead complex SaaS implementations, accelerating onboarding and enterprise time-to-value.

Zimbabwe

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What I'm looking for

I'm seeking a remote Implementation or Professional Services role where I can combine customer partnership, technical problem-solving, and process improvement to deliver outstanding implementation experiences. I'm passionate about building scalable processes, collaborating across technical and business teams, and helping organizations grow while maintaining a strong customer-first culture.

I’m a Senior SaaS Implementation Manager and Team Lead with 6+ years delivering high-touch onboarding for mid-market and enterprise customers. I lead complex technical implementations, drive time-to-value, and advise executive stakeholders across ARR up to $4M+—translating strategy into workable onboarding and workflow plans.

In my current role as Lead Solutions Consultant (Implementation & Professional Services) at Clari/Salesloft, I’ve delivered 60+ high-touch implementations and redesigned the implementation playbook for an 8–10 week change-management-driven onboarding approach to improve post-launch adoption. I serve as a team lead, mentoring five consultants and two partners, and I support scalable go-to-market operations by leading Salesforce integrations and performing light technical configurations using SQL, JSON, and MongoDB.

Experience

Work history, roles, and key accomplishments

Current

Lead Solutions Consultant

Current

Clari/Salesloft (Formerly Groove)

May 2023 - Present (3 years 2 months)

Deliver 60+ high-touch implementations across commercial and enterprise accounts, advising executive stakeholders on change management, workflow design, and technical best practices. Serve as team lead, onboarding and mentoring five consultants and two partners while leading complex Salesforce integrations and light technical configuration (SQL/JSON/MongoDB).

SaaS Onboarding Change Management Workflow Design Executive Stakeholder Advisory Salesforce Integration Technical Configuration SQL MongoDB Playbook Development Client Enablement Mentorship Webinars Data Validation Team Leadership

Implementation Manager

Groove

Apr 2022 - May 2023 (1 year 1 month)

Implemented 40 clients while leading technical setup, advising on content creation, and delivering end-user training. Owned continuous improvement of the implementation playbook and tooling (TaskRay) and supported clients through structured escalation and communication.

Technical Setup User Training TaskRay Client Communication Continuous Improvement

Implementation Manager II

Personify Corporation (formerly MemberClicks)

Oct 2019 - Apr 2022 (2 years 6 months)

Onboarded 60 clients and partnered with Sales, Data, Customer Success, Support, and Integrations teams to support long-term client success. Led team adoption of new integrations and improved data conversion workflows to reduce manual effort and delivery risk.

Client Onboarding Cross Functional Collaboration Integration Support Data Conversion Interoperability Community Product Integrations

Membership Manager

National Council on Public History

Feb 2015 - Sep 2019 (4 years 7 months)

Created and adapted membership systems, improving membership growth across individual, patron, and partner categories. Optimized the organization’s online experience by reconfiguring an AMS database, the shopping page, and a WordPress website, and supported conference and fundraising activities.

Membership Management WordPress Event Planning Conference Planning Fundraising