Looking for a job

George Monari

@georgemonari

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I streamline executive operations through research, AI-assisted workflows, and accurate administrative coordination.

Kenya

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What I'm looking for

I'm looking for a role where I can support operations through online research, executive coordination, accurate data management, clear communication, and AI-assisted workflow improvement.

I'm an independent Virtual Assistant and Operations Coordinator in Nairobi, conducting targeted online research and turning operational and market findings into actionable executive reports.

I use ChatGPT, Gemini, and Claude to streamline documentation, develop client proposals, and optimize daily administrative workflows. I also maintain organized Google Sheets databases and digital filing systems while protecting confidential information.

My work includes managing executive calendars, coordinating multi-time-zone consultations, and producing clear stakeholder communications. At CCI Global, I resolved complex customer inquiries through real-time research and created structured case notes, data logs, and escalation summaries.

I've consistently supported high-volume chat and email operations with strong data accuracy, communication clarity, and first-contact resolution. I also analyzed customer preferences at Oasis Outsourcing to provide tailored accommodation options under tight deadlines.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant & Operations Coordinator

Current

Independent Contractor

Jan 2024 - Present (2 years 8 months)

Conducted targeted online research and synthesized findings into executive reports. Utilized AI tools to streamline administrative documentation and optimize workflows.

Google Workspace Microsoft Office ChatGpt Gemini Claude Web Research Data Management Calendar Management Workflow Optimization

Customer Support & Communications Specialist

Call Centre International (CCI Global)

Jan 2022 - May 2026 (4 years 4 months)

Performed real-time research to resolve complex customer inquiries and authored structured case notes and escalation summaries. Consistently exceeded operational KPIs in data accuracy and first-contact resolution.

Customer Support Research Data Logging Communication Skills KPI Achievement

Sales & Operations Representative

Oasis Outsourcing

May 2026 - Present (4 months)

Analyzed customer preference data to deliver tailored accommodation solutions and maintained high database accuracy while adhering to corporate protocols.

Data Analysis Database Management Customer Service Operations