George Jole
@georgejole
Professional contact centre agent with a passion for customer care.
What I'm looking for
I am a dedicated contact centre agent with experience in leading customer care organizations and BPOs in Kenya. My commitment to excellence drives me to deliver the best service possible, ensuring customer satisfaction and contributing to the success of the organizations I work with.
Throughout my career, I have taken on various roles, including brand ambassador and associate at Samasource, where I honed my skills in transcription, data training, and natural language processing. I have also developed a strong foundation in web development, having completed a diploma in front-end web development and various projects that showcase my technical abilities.
Experience
Work history, roles, and key accomplishments
Brand Ambassador
Agency i.c marketing
Feb 2023 - Mar 2023 (1 month)
Responsible for driving sales of company products, managing stock, and gathering customer feedback to enhance product offerings.
Associate
Samasource Company Limited
Jan 2022 - Sep 2022 (8 months)
Engaged in transcription, data training, image annotations, and natural language processing to support training initiatives.
Education
Degrees, certifications, and relevant coursework
AJIRA BPO
Certification, Customer Care
2024 -
Activities and societies: Developed skills in contact center operations and customer service.
Completed a skills training program focused on customer care, self-management, and communication skills.
Nairobi Institute of Technology
Diploma, Web Development
2020 - 2022
Activities and societies: Participated in various projects including web development fundamentals and received certifications in HTML, CSS, and JavaScript.
Completed a diploma in front end web development, focusing on skills such as HTML, CSS, JavaScript, and responsive design.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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