Open to opportunities

George Jole

@georgejole

Message

Professional contact centre agent with a passion for customer care.

Kenya

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated contact centre agent with experience in leading customer care organizations and BPOs in Kenya. My commitment to excellence drives me to deliver the best service possible, ensuring customer satisfaction and contributing to the success of the organizations I work with.

Throughout my career, I have taken on various roles, including brand ambassador and associate at Samasource, where I honed my skills in transcription, data training, and natural language processing. I have also developed a strong foundation in web development, having completed a diploma in front-end web development and various projects that showcase my technical abilities.

Experience

Work history, roles, and key accomplishments

Brand Ambassador

Agency i.c marketing

Feb 2023 - Mar 2023 (1 month)

Responsible for driving sales of company products, managing stock, and gathering customer feedback to enhance product offerings.

Sales Customer Feedback Communication Marketing

Associate

Samasource Company Limited

Jan 2022 - Sep 2022 (8 months)

Engaged in transcription, data training, image annotations, and natural language processing to support training initiatives.

Transcription Natural Language Processing Team Leadership

Education

Degrees, certifications, and relevant coursework

AJIRA BPO

Certification, Customer Care

2024 -

Activities and societies: Developed skills in contact center operations and customer service.

Completed a skills training program focused on customer care, self-management, and communication skills.

Nairobi Institute of Technology

Diploma, Web Development

2020 - 2022

Activities and societies: Participated in various projects including web development fundamentals and received certifications in HTML, CSS, and JavaScript.

Completed a diploma in front end web development, focusing on skills such as HTML, CSS, JavaScript, and responsive design.