Open to opportunities

Sarah Kimani

@sarahkimani

Message

Highly motivated customer care agent with strong technical skills.

Kenya

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service and technical skills in a dynamic environment, with opportunities for growth and professional development.

I am a highly motivated and results-oriented Customer Care Agent with a strong focus on client satisfaction and retention. My experience includes delivering exceptional support to customers through various channels, ensuring timely resolution of inquiries and complaints. I thrive in fast-paced environments, demonstrating resilience and a customer-first attitude.

In addition to my customer service expertise, I have a solid background in web development and online writing. I have designed, developed, and maintained responsive websites using HTML, CSS, JavaScript, and modern front-end frameworks like React, Angular, and Vue.js. My ability to collaborate effectively with clients and editors has allowed me to produce clear and engaging content tailored to audience needs.

Experience

Work history, roles, and key accomplishments

Web Developer and Online Writing

Freelance

Jan 2025 - Present (6 months)

Transcribed and formatted audio and video content including interviews, podcasts, webinars, and meetings. Collaborated with editors and clients to revise and polish content per feedback. Designed, developed, and maintained responsive websites using HTML, CSS, JavaScript, and modern front-end frameworks (React, Angular, Vue.js).

HTML CSS JavaScript React Angular Vue.Js Transcription Content Editing Web Development

Customer Care Agent

Glovo

Jun 2024 - Present (1 year 1 month)

Delivered exceptional support to customers via chat, email, and phone, ensuring timely resolution of inquiries, complaints, and service-related issues. Adapted to fast-paced and evolving environments typical of the on-demand delivery sector, demonstrating resilience and a customer-first attitude. Maintained a high standard of customer satisfaction, consistently meeting or exceeding KPIs such as re

Customer Support Chat Support Email Support Phone Support Customer Satisfaction KPIs Problem Solving Communication Customer Service

Intern

Nairobi County Government Office

Jan 2024 - Present (1 year 6 months)

Conducted surveys on solid waste management and participated in the Nairobi beautification program. Performed environmental monitoring, evaluation, and compliance checks, and supervised cleanup activities. Managed recycling and proper disposal of waste.

Waste Management Compliance Data Collection Public Health Environmental Science Community Engagement Report Writing

Education

Degrees, certifications, and relevant coursework

Holberton School

Software Engineering Certificate, Software Engineering

Completed a comprehensive software engineering program, gaining expertise in various programming languages, data structures, and algorithms. Developed practical skills in web development and problem-solving.

Institute of Advanced Technology (IAT)

Certificate of International Computer and Driving License, Computer Science

Acquired foundational computer skills and proficiency in various software applications. This certification enhanced my technical literacy and prepared me for digital work environments.