Maxwell Muguya

I am a versatile and result-driven customer service representative with extensive experience in providing personalized customer service. My career has been dedicated to ensuring optimum satisfaction for clients by adeptly assessing their needs and delivering tailored solutions. I thrive in challenging environments where I can leverage my skills to enhance the customer experience.

Throughout my professional journey, I have successfully handled a high volume of online customer inquiries and issues, ensuring timely resolutions in accordance with service level agreements. My proficiency in CRM software, particularly Salesforce, has allowed me to track interactions and manage follow-up tasks efficiently. I take pride in my ability to collaborate with various departments to facilitate seamless customer experiences and contribute to achieving higher customer satisfaction scores.