Sharon Wangui

As a seasoned call center professional with over 5 years of experience, I have consistently delivered exceptional customer service, resolving customer issues and maintaining high levels of customer satisfaction. My expertise lies in communication, problem-solving, and time management, with a proven track record in managing inbound and outbound calls.

In my previous roles, I have demonstrated strong leadership skills, leading teams of call center agents and providing guidance and support. I am proficient in call center technology, with the ability to handle high-pressure situations and multitask with ease.

I am a results-driven individual, consistently achieving and exceeding monthly targets for call handling and customer satisfaction. I am confident in my ability to provide outstanding customer service and contribute to the success of any organization.