Winnie Wanjiku

Managed a high volume of customer inquiries daily via chat and email, consistently providing timely and professional support while maintaining positive customer relationships. Proficiently utilized Shopify and Gorgias for order management and inquiry tracking, ensuring efficient and effective communication. Provided expert product guidance, troubleshooting, and issue resolution for product, servic

Acquired skills in video annotation using the boxing tool, including adding attributes to annotated objects, as well as image annotation through video boxing methods, image segmentation, and key point allocation. Conducted manual annotation tasks on large datasets, utilizing natural language processing techniques and performing quality control checks before releasing datasets into production envir

Monitored user-generated content to identify and mitigate hate speech and bullying. Enforced community guidelines by assessing and moderating content according to platform policies. Collaborated with legal and policy teams to refine guidelines and improve content management strategies.

Strategized and coordinated ground activation across various locations, ensuring compliance with local regulations. Supervised the performance of brand ambassadors during the activation process. Managed the distribution, issuance, and reconciliation of merchandise throughout the activation period.

Engaged with customers directly to promote and encourage the adoption of new products during pilot and testing phases. Prepared reports on the overall performance of products and captured customer reactions. Maintained client relationships through email campaigns, phone calls, and meetings.

Represented the company brand by adhering to professional standards. Visited customers and assisted in stock count, reordered inventory, and created visual displays. Participated in various marketing methods including direct mail, print ads, networking, internet and social media, and developed new methods of marketing.

Studied marketing principles and strategies at the University of Nairobi. Gained knowledge in market research, consumer behavior, and promotional techniques.

Completed a diploma program focusing on marketing management at the Kenya Institute of Management. Developed skills in marketing planning, sales, and brand management.