Open to opportunities

Anne Mokaya

@annemokaya

Message

Customer service representative delivering empathetic support and efficient issue resolution.

Kenya

Message

What I'm looking for

I seek a collaborative, customer-focused role where I can solve problems, improve satisfaction, use my communication and troubleshooting skills, and grow into leadership through training and advancement.

I am a dedicated customer service professional with experience handling inquiries via phone, email, chat and in person, resolving complaints, and maintaining accurate customer records. I have a track record of improving customer satisfaction through clear communication, troubleshooting and timely follow-up.

I have worked in customer-facing roles since 2021, including sales and web design projects that strengthened my ability to collaborate with teams, develop user-facing content and design effective landing pages. I hold a Diploma in Business Information Technology and certificates in computer packages and employability training.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

Altruist Technology

Feb 2025 - Present (7 months)

Handle customer inquiries via phone, email, chat, and in-person; resolve complaints, troubleshoot issues, maintain accurate records, and collect feedback to support service improvements.

Customer Support Phone Support Email Support Live Chat CRM Data Entry

Customer Service Representative

Metropol Corporation Limited

Oct 2022 - Dec 2024 (2 years 2 months)

Assisted customers with product, service, and policy inquiries, resolved and de-escalated complaints professionally, and guided customers to self-service tools to improve resolution efficiency.

Customer Support Troubleshooting Customer Relations Knowledge Base

Web Designer

Bonny Technology

Dec 2021 - Jan 2022 (1 month)

Designed websites and landing pages, created UI elements and graphics, coordinated with copywriters and graphic artists, and resolved client issues during the design phase to deliver projects.

Web Design Landing Page Design UI Design Responsive Design HTML CSS Client Communication

Education

Degrees, certifications, and relevant coursework

Mount Kenya University

Diploma in Business Information Technology, Business Information Technology

Activities and societies: Computer packages certificates: Microsoft Word, Microsoft Excel, Computer Essentials; Participation in 2022 VUKA – Employability Workshop (certificate).

Diploma in Business Information Technology from Mount Kenya University focusing on business systems and information technology fundamentals.