Open to opportunities

Irene Merab Comfort

@merabcomfort

Message

Customer service and business IT specialist with 8+ years of experience.

Kenya

Message

What I'm looking for

I am looking for a dynamic role that values customer-centric approaches and offers opportunities for growth.

I am a dedicated professional with a Bachelor in Business Information Technology and over 8 years of comprehensive experience in sales, marketing, front office, and customer service. My journey has equipped me with a robust set of skills, including proficiency in Photoshop, JavaScript, and WordPress, alongside exceptional communication and problem-solving abilities. I thrive in fast-paced environments and am adept at managing tasks efficiently, ensuring that I meet deadlines without compromising quality.

Throughout my career, I have consistently demonstrated my commitment to customer satisfaction by maintaining strong relationships and addressing inquiries with empathy and professionalism. My role as a Customer Service Representative at Multichoice Kenya Group allowed me to utilize data-driven insights to enhance service quality and elevate the company brand. I am passionate about being part of a productive team and am always eager to embrace new challenges that foster personal and professional growth.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Multichoice Kenya Group

Feb 2021 - Apr 2023 (2 years 2 months)

Managed customer relationships through effective communication across social media and calls. Handled inquiries, complaints, and feedback to enhance customer satisfaction and brand reputation.

Customer Service Communication Data Analysis Problem Solving Empathy Time Management Feedback Social Media Management

Front Office Executive

Allwin Packaging International

Aug 2016 - Jan 2021 (4 years 5 months)

Oversaw digital marketing and call center operations, managed customer complaints, and ensured compliance with safety measures while providing administrative support.

Digital Marketing Customer Relationship Management Administrative Support Compliance Communication Problem Solving Operations Management Team Coordination

Production Supervisor

Office Beverage Solutions Limited

Feb 2015 - May 2016 (1 year 3 months)

Coordinated production teams, enforced policies, and monitored production processes to ensure efficiency and quality in product delivery.

Enforcement Team Management Quality Control Planning Monitoring Communication Problem Solving Time Management Leadership

Marketing Intern

Endeavour Kenya

Jan 2013 - Jan 2015 (2 years)

Engaged in field marketing and advertising, developed client relationships, and coordinated meetings while ensuring client satisfaction with services.

Field Marketing Client Communication Advertising Customer Satisfaction Team Collaboration Time Management Problem Solving Sales Support

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology

Bachelor in Business Information Technology, Business Information Technology

2012 - 2016

Completed a Bachelor in Business Information Technology, gaining comprehensive knowledge in business IT principles, systems analysis, and application development.