gemma rivera

Managed and optimized service delivery for key client accounts, leading to consistent growth in customer satisfaction and operational KPIs. Spearheaded performance initiatives across multiple sites, enhancing team performance and ensuring alignment with client expectations.

Provided high-level administrative support to the CEO, including calendar management, communication with stakeholders, and scheduling. Organized and coordinated meetings and events, ensuring smooth operations.

Delivered administrative support for clients, handling communication, scheduling, and project coordination. Managed customer service inquiries, ensuring prompt and professional responses.

Managed operations for a growing team, ensuring the highest level of customer service and adherence to service level agreements. Focused on optimizing team performance and maintaining high levels of employee satisfaction.

Supervised day-to-day operations, ensuring seamless service delivery to clients and maintaining strong relationships. Managed and mentored teams to exceed performance goals and optimize operational efficiency.

Supervised a team of sales representatives, driving performance and maximizing revenue generation. Facilitated training sessions and provided coaching to improve individual and team performance.

Managed customer accounts and provided tailored solutions, contributing to business growth. Offered Life Plan and Insurance solutions both face-to-face and over the phone.

Completed a course in Computer Science, gaining foundational knowledge and skills in programming and technology.

Attended high school, focusing on a broad curriculum that prepared for further education and career opportunities.