Ryan Christopher Deus
@ryanchristopherdeus
Transformational operations leader driving performance, coaching, and client success.
PhilippinesWhat I'm looking for
I am a results-driven operations leader with five years of experience managing telco business programs, supervising teams, and improving KPI performance through coaching, analytics, and strategic planning. I have a strong track record of building client relationships, designing incentive and engagement programs, leading succession planning, and collaborating cross-functionally to meet and exceed expectations.
Throughout my career I progressed from frontline customer service and technical support roles into supervisory and managerial positions, earning multiple recognitions including Operations Manager of the Year (2023). I focus on data-informed problem solving, employee development, and creating environments that support sustained performance and career growth.
Experience
Work history, roles, and key accomplishments
Project Operations Manager
Afni Inc
Sep 2021 - Feb 2025 (3 years 5 months)
Led Project Operations for Business Telco programs (Verizon BGCO/BBV) from 2021–2025, developing supervisors, improving KPIs, and implementing engagement and incentive programs that strengthened client relationships and operational performance.
Project Coach / Supervisor
Afni Inc
Jun 2020 - Aug 2021 (1 year 2 months)
Supervised and coached Business Telco teams from 2019–2021, driving performance through training, quality assurance, and operational support to meet program targets.
Project Coach Trainee
Afni Inc
Oct 2019 - Jun 2020 (8 months)
Completed Project Coach training and supported Business Telco operations between 2019 and 2020, preparing for supervisory responsibilities through hands-on coaching and process familiarization.
Subject Matter Expert
Afni Inc
Aug 2019 - Oct 2019 (2 months)
Served as SME for Business Telco (Aug–Oct 2019), providing technical guidance and improving agent accuracy and resolution rates.
Customer Service Representative
Afni Inc
May 2018 - Aug 2019 (1 year 3 months)
Provided customer service for Business Telco programs (May 2018–Aug 2019), handling inquiries and supporting pilot-class operations to achieve service targets.
Technical Support Representative
TeleTech
May 2013 - Jan 2018 (4 years 8 months)
Provided technical support for Verizon DSL/HSI and FiOS and CenturyLink (May 2013–Jan 2018), resolving connectivity issues and improving first-call resolution.
Technical Support Representative
Teleperformance
Sep 2012 - Mar 2013 (6 months)
Supported AT&T U-Verse customers (Sep 2012–Mar 2013) by diagnosing service issues and maintaining high customer satisfaction.
Customer Service Representative
NCO
Dec 2011 - May 2012 (5 months)
Handled Amazon.com customer service (Dec 2011–May 2012), resolving order and account inquiries to maintain customer satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Caloocan City
Bachelor of Science in Business Administration, Business Administration
2005 - 2009
Completed a Bachelor of Science in Business Administration with a major in Management from 2005 to 2009.
Child Jesus College Highschool
High School Diploma, Secondary Education
2001 - 2005
Completed secondary education at Child Jesus College Highschool from 2001 to 2005.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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