Open to opportunities

ALCUIN SOMERA

@alcuinsomera

Executive Operations Manager with 10+ years optimizing operations, building scalable systems, and partnering with executives to drive measurable outcomes.

Philippines

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What I'm looking for

I’m looking for an operations role where I can partner with leadership, build scalable processes and reporting, and improve accountability—especially in fast-moving, global environments where Lean, compliance, and measurable outcomes matter.

I’m an Executive Operations Manager with 10+ years of experience helping organizations improve operational performance, build scalable systems, and execute strategic initiatives across Australia, the US, UK, Bermuda, and APAC. I partner with executives to optimize business operations, lead remote teams, streamline workflows, improve accountability, and translate complex challenges into structured, measurable outcomes.

Across insurance, healthcare, industrial services, banking, and customer operations, I’ve led workforce planning, project management, compliance, revenue operations, and continuous improvement—building executive reporting frameworks that deliver real-time visibility into revenue, payroll, workforce utilization, productivity, compliance, and operational KPIs. I’m known for operational excellence: SOP development, process improvement (including Lean Six Sigma), dashboarding, and coaching teams to consistently meet SLA and quality expectations while enabling organizations to grow efficiently.

Experience

Work history, roles, and key accomplishments

Operations Project Manager

AT Welding Services Pty Ltd

Feb 2026 - Jun 2026 (4 months)

Served as an operational partner to the business owner, providing executive reporting, operational insights, and decision support. Led day-to-day operations across multiple field jobs, including workforce scheduling, invoicing, and operational KPI reporting.

Executive Reporting Project Coordination Workforce Scheduling Payroll Administration KPIs Invoicing Lean Six Sigma Workflow Optimization Productivity Improvement Operational Accountability

Operations Analyst

Relm Insurance

Feb 2025 - Jan 2026 (11 months)

Supported cyber and tech E&O insurance operations by managing submissions, policy tracking, and underwriting intake. Performed KYC/AML and compliance reviews while maintaining data integrity across Salesforce and internal systems.

Insurance Submission Underwriting Support KYC AML Compliance Review Data Integrity Salesforce

Operations Assistant Manager

WNS Global Services

Aug 2024 - Mar 2025 (7 months)

Led day-to-day operations for an insurance team supporting AU/NZ Motor and Contents Insurance while driving SLA, productivity, quality, and customer service performance. Managed workforce planning, scheduling, reporting, and employee performance coaching, including cross-training to meet underwriting certification requirements.

SLA Management Quality Assurance Workforce Planning Scheduling Operational Reporting Performance Coaching Underwriting Certification Cross Training Claims Operations Process Improvement

Senior Operations Supervisor

TELUS International Philippines

Mar 2021 - Mar 2024 (3 years)

Directed operations across multiple teams supporting 180+ FTEs and consistently achieving client KPIs for global programs. Launched and stabilized programs (including fraud/disputes/chargebacks workflows) while managing KYC/AML compliance, onboarding, stakeholder communication, and performance coaching.

CSAT Quality Management SLA Management Program Launches Chargebacks KYC AML Onboarding Operational Readiness

Executive Assistant & HR Manager

J Bell Services

Jan 2022 - May 2023 (1 year 4 months)

Provided executive support and human resources management as a part-time, remote role for J Bell Services.

Senior Operations Supervisor

RAI Results Alaska, Inc.

May 2019 - Mar 2021 (1 year 10 months)

Led day-to-day operations for a healthcare team handling authorization intake via fax and phone while maintaining productivity and SLA performance. Managed HIPAA compliance through coaching, mentoring, onboarding, and certification, and drove continuous process improvements.

Healthcare Authorization HIPAA compliance Productivity SLA Team Coaching Onboarding Process Improvement Accountability