Wana ConsencinoWC
Open to opportunities

Wana Consencino

@wanaconsencino

Operations leader with extensive experience in team management and client relations.

Philippines
Message

What I'm looking for

I am seeking a role that fosters leadership growth, values collaboration, and offers opportunities for strategic impact.

As a seasoned Operations Leader and Senior Operations Manager, I have a proven track record of leading cross-functional teams and driving operational excellence across multiple global client accounts. My experience at Rocket Station has equipped me with the skills to ensure high-quality service delivery while mentoring junior and mid-level operations managers. I thrive on fostering leadership growth and team alignment, ensuring that client-VA relationships are clear and objectives are consistently met.

Throughout my career, I have successfully managed internal documentation, payroll coordination, and strategic operational enhancements. My ability to analyze performance data and implement improvement opportunities has led to significant operational efficiencies. I am passionate about promoting alignment, efficiency, and service excellence, acting as a key communication bridge between clients and remote teams.

With a background in business process management and quality assurance, I have developed and enforced SOPs to streamline workflows and enhance collaboration. My strategic approach to client relationship management has consistently driven client satisfaction and revenue growth. I am dedicated to continuous improvement and look forward to leveraging my expertise to contribute to a dynamic organization.

Experience

Work history, roles, and key accomplishments

RS

Senior Operations Manager

Rocket Station

Jan 2021 - Jan 2025 (4 years)

Led cross-functional teams across multiple global client accounts, ensuring consistent delivery of high-quality service and operational continuity. Collaborated with the Head of Operations and division leaders to mentor and develop junior and mid-level operations managers, fostering leadership growth and team alignment.

AE

Client Services Manager

AFE (Association of Financial Educators)

Jan 2017 - Jan 2018 (1 year)

Managed key client accounts by serving as the primary point of contact for service delivery updates, campaign performance, and ongoing support. Provided regular updates to clients regarding the progress of educational initiatives, ensuring alignment with project goals and timelines.

OU

Head of Client Services

Outbounders.com

Jan 2014 - Jan 2017 (3 years)

Led the end-to-end client onboarding and campaign launch process, building trust through transparent communication, structured workflows, and timely execution. Managed the strategic rollout of new campaigns alongside Project Launch Coordinators, ensuring all phases were executed smoothly and effectively.

OU

Project Launch Coordinator

Outbounders

Jan 2013 - Jan 2014 (1 year)

Led end-to-end campaign launches from initial planning to stabilization, ensuring seamless transitions from business development to operations. Managed onboarding, training, and resource coordination in collaboration with HR and IT, enabling fast and effective team deployment.

CO

Resolution Specialist

Convergys

Jan 2007 - Jan 2008 (1 year)

Handled escalated and supervisory-level calls, resolving moderately complex customer issues with professionalism and sound judgment. Performed Escalations Specialist duties, ensuring swift and compliant resolution of sensitive customer concerns.

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines logoPP

Polytechnic University of the Philippines

BS Advertising Major in Public Relations, Advertising Major in Public Relations

Studied the fundamentals of advertising and public relations, focusing on strategic communication and campaign development. Gained expertise in media relations, brand management, and consumer behavior.

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