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Zaneerrah Ello

@zaneerrahello

Operations Manager at Concentrix who managed financial account operations and drove KPI achievement, customer experience, and process improvement.

Philippines

Message

At Concentrix, I managed end-to-end operations for a Local Financial Organization account, driving KPI achievement, customer experience, and process improvement through data-driven strategies.

Earlier at Concentrix, I managed customer experience teams across programs and markets, and led customer service teams through coaching, process training, and mentorship. My work has included workforce planning, performance analytics, and quality improvement.

Experience

Work history, roles, and key accomplishments

Operations Manager

Concentrix

Jul 2025 - May 2026 (10 months)

Managed end-to-end operations for a Local Financial Organization account, driving KPI achievement, customer experience, process improvement, and team leadership through data-driven strategies.

Operations Management KPI Management Customer Experience Process Improvement Team Leadership Data Analysis

Senior Team Leader

Concentrix

May 2024 - Jun 2025 (1 year 1 month)

Managed multiple customer experience teams across assigned programs and markets, driving KPI performance through strategic coaching, performance management, business reporting, engagement initiatives, and continuous improvement actions.

Team Leadership Performance Management Coaching Business Reporting Continuous Improvement Customer Experience

Team Leader

Concentrix

Feb 2015 - May 2022 (7 years 3 months)

Led customer service teams by ensuring operational metric achievement, delivering performance coaching, facilitating process training, and developing SMEs and future leaders through mentorship and continuous support.

Customer Service Team Leadership Performance Coaching Training Facilitation Mentorship Operational Metrics