Jordan Rances

I joined Awesome CX to help launch and manage new brand partners or newly acquired accounts together with the customer service teams.

Accomplishments in process optimization, delivery management, operations management, process enhancements, client relationship, and team management with a key focus on cost control, revenue maximization, & people development.

I joined Sutherland Global Services as an Operations Manager. I was in charge of Project Implementation, expansion, and overall operations. I also implement processes that will generate higher productivity and revenues. I interact regularly with support teams to improve process quality and reduce process shrinkage to ensure that the team’s operational delivery is aligned with organizational goals.

I joined Conectys Philippines to help them launch their first site in Davao City. I spearheaded two of their major clients in terms of overall operations and business expansion.

I joined VXI Global Holdings as an Operations Manager. I provided strategic action plans in addressing given KPI’s on a Division Level. Deals with a maximum of 130 Headcount and handled 9 Teams

Provides phone and forum support for consumer telepresence system
Phone support includes technical and customer service
Deals/troubleshoots all types of home and small business networking devices including but not limited to routers, switches, wireless adapters, homeplugs, etc.
Guides and educates customers on product installation and how to optimize their network system.