Open to opportunities

Tim Tesoro

@timtesoro

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I scale remote operations, improve service delivery, and lead high-performing distributed teams.

Philippines

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What I'm looking for

I'm looking to lead and scale remote operations, strengthen service delivery, and build high-performing teams through practical process improvement, workforce planning, KPI management, and strong client partnerships.

I've led remote operations at Mira Staffing, Athena Labs, and Go2 Impact, managing distributed virtual assistant teams and multi-client service delivery. At Mira Staffing, I directed 30 virtual assistants across 15 accounts while maintaining 95% SLA compliance.

I redesigned onboarding from two weeks to three days, reducing onboarding-call time from two hours to 30 minutes. I also sustained 90% team retention through structured performance management, coaching, and accountability frameworks.

At Go2 Impact, I managed 12 client accounts and a team of 65 virtual assistants, driving 95% client retention. I scaled two accounts from single hires into teams of 25 and 15, and helped grow one account until approximately 95% of the client's workforce operated under Go2.

Across staffing, BPO, virtual assistant, market research, and e-commerce operations, I build practical systems for KPIs, SLAs, quality, workforce planning, training, and client success.

Experience

Work history, roles, and key accomplishments

Operations Manager

Mira Staffing

Jan 2025 - Jun 2026 (1 year 5 months)

Directed daily operations for a remote workforce of 30 virtual assistants across 15 client accounts, maintaining 95% SLA compliance. Redesigned the VA onboarding process, cutting time-to-productivity from 2 weeks to 3 days and reducing onboarding call duration from 2 hours to 30 minutes.

Operations Management Workforce Planning KPI Management SLA Process Improvement Remote Team Leadership Onboarding Talent Acquisition Performance Management

Operations Manager

Athena Labs

Sep 2023 - Sep 2024 (1 year)

Led service delivery for 20 executive assistants supporting 15 client accounts, aligning output with company OKRs and client SLAs. Maintained a 98%+ quality assurance score, resolved client escalations, and developed training plans that strengthened team capability and engagement.

Operations Manager

Go2

Sep 2018 - Mar 2023 (4 years 6 months)

Led a team of 65 virtual assistants across a portfolio of 12 client accounts, driving 95% client retention through proactive account management, service recovery and bi-weekly coaching. Scaled two client accounts from single hires to teams of 25 and 15, and led strategic partner transitions for high-value accounts.

Account Manager & Data Team Manager

EMAPTA Versatile

Jan 2015 - Dec 2015 (11 months)

Account Manager: led client acquisition, staffing proposals and onboarding for new clients. Data Team Manager, Market Research: supervised market research data operations, SLAs and data validation SOPs.