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Gbemisola AdebiyiGA
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Gbemisola Adebiyi

@gbemisolaadebiyi

Customer Engagement Officer at Fryeburg Academy, connecting families with school information and coordinating parent-teacher engagement.

Nigeria
Message

At Fryeburg Academy, I managed communication with parents, guardians, and students, serving as a liaison between families and the school administration. I handled inquiries and concerns, and maintained student and parent records in the school database and CRM system.

At SALT Hub, I was a first point of contact for beneficiaries, partners, volunteers, and stakeholders. I answered questions about programs and services, resolved or escalated issues, and recorded interactions and feedback using CRM and database systems.

At Adetona Ishola and Partners, I supported property buyers, sellers, tenants, and investors by providing information on available properties and coordinating viewings and follow-ups. I also addressed client complaints by liaising with property managers, agents, and legal teams.

Experience

Work history, roles, and key accomplishments

FA

Customer Engagement Officer

Fryeburg Academy

Mar 2025 - Apr 2026 (1 year 1 month)

Managed communication and engagement with parents, guardians, and students, serving as a key liaison between the school administration and families. Handled inbound inquiries and coordinated parent-teacher engagement activities and school events.

SH

Customer Service Associate

SALT Hub

Mar 2023 - Feb 2025 (1 year 11 months)

Served as the first point of contact for beneficiaries, partners, volunteers, and stakeholders, responding to inquiries through phone, email, and online channels. Resolved inquiries and complaints promptly, escalating complex cases when necessary.

AP

Client Service Officer

Adetona Ishola and Partners

Feb 2021 - Feb 2023 (2 years)

Served as the primary point of contact for property buyers, sellers, tenants, and investors, handling inquiries and providing detailed information on available properties. Coordinated property viewings, client meetings, and follow-up communications.

Education

Degrees, certifications, and relevant coursework

CM

Chartered Institute of Customer Relationship Management

Certificate, Customer Relationship Management

Certificate in Customer Relationship Management from the Chartered Institute of Customer Relationship Management, earned in 2026.

CM

Chartered Institute of Customer Relationship Management

PGD, Customer Relationship Management

Postgraduate Diploma in Customer Relationship Management, completed in 2026.

DA

Dakins

Training, Customer Service

Foreign Customer Service Training from Dakins, completed in 2026.

CM

Chartered Institute of Customer Relationship Management

Certified Customer Service Professional (CCSP), Customer Service

Certified Customer Service Professional (CCSP) from the Chartered Institute of Customer Relationship Management, earned in 2026.

Federal University of Technology Akure logoFA

Federal University of Technology Akure

B.Tech, Estate Management

B.Tech in Estate Management from the Federal University of Technology Akure, completed in 2024.

Tech stack

Software and tools used professionally

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