Open to opportunities

Kufre Akpabio

@kufreakpabio1

Message

Customer service and operations professional driving measurable process improvements.

Nigeria

Message

What I'm looking for

I am seeking a role where I can lead customer service and operations improvements, apply data-driven solutions, collaborate across teams, and grow into broader operational leadership.

I am a results-driven customer service and operations professional with 5+ years of experience in client relationship management, operational excellence, and cross-functional collaboration. I have consistently delivered high customer satisfaction (95%), reduced resolution times by 30%, and maintained accurate customer databases while supporting risk and compliance initiatives.

I combine technical proficiency in CRM and data management with strong leadership and stakeholder engagement skills, having led process improvements that improved efficiency by 20% and managed high-volume service operations. I hold a B.Sc. in Technical Education and certifications in Virtual Assistance, Business Consulting, and Risk Management.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer

Current

Baobab Microfinance Bank

Feb 2022 - Present (3 years 11 months)

Manage 100+ daily customer inquiries across multiple channels, achieving a 95% satisfaction rating and driving a 20% improvement in operational efficiency while reducing resolution time by 30%.

Customer Service CRM Systems Process Improvement Data Management Cross Functional Collaboration Risk & Compliance Performance Metrics

Educator

Jacob Montessori School

Jan 2021 - Jan 2022 (1 year)

Designed and delivered 20+ differentiated lesson plans per term, increasing student engagement by 15% and achieving a 90% course completion rate for 100+ students.

Lesson planning Classroom Management Communication Individualized Support Data Driven Instruction Stakeholder Engagement

Public Relations Officer

Sustainable Development Goals Group

Aug 2020 - Oct 2020 (2 months)

Led SDG awareness campaigns that increased community engagement by 40% and coordinated stakeholder meetings to support local infrastructure and social initiatives.

Public Relations Community Outreach Stakeholder Engagement Campaign Management Event Coordination Communication Monitoring & Evaluation

Sports Analyst (NYSC)

Joy FM

Jan 2020 - Oct 2020 (9 months)

Provided analysis and commentary for 50+ sporting events, increasing audience ratings by 20% and boosting social media engagement by 30% through timely content and performance evaluations.

Social Media Content Production Research

Educator (NYSC)

Otukpo Community School

Nov 2019 - Oct 2020 (11 months)

Improved classroom participation by 20% and implemented assessment frameworks that contributed to a 25% improvement in student performance for 100+ students.

Classroom Instruction Project Based Learning Assessments Record keeping Mentoring

Cafe Manager

Ezegold Cyber Cafe

Nov 2013 - Jan 2015 (1 year 2 months)

Managed daily cafe operations and 20+ computer systems, increasing customer satisfaction by 20% and revenue by 15% while reducing system downtime by 30%.

Operations Management Customer Service Revenue Growth Technical Troubleshooting

Education

Degrees, certifications, and relevant coursework

University of Uyo

Bachelor of Science, Technical Education

2015 - 2019

Completed a Bachelor of Science in Technical Education with coursework focused on technical and pedagogical skills for classroom and vocational instruction.