Open to opportunities

ZAINAB ABUBAKAR

@zainababubakar1

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Dedicated customer service professional with over five years of experience.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated and result-driven Customer Service Professional with over five years of experience in delivering exceptional support and solutions to customers. My expertise lies in handling inquiries, resolving issues efficiently, and maintaining positive customer relationships. I possess strong communication, interpersonal, and administrative skills, which enable me to multitask effectively and collaborate across departments.

Throughout my career, I have consistently committed to enhancing customer satisfaction and supporting organizational growth. In my previous role as a Customer Service Representative at KYSENTON Telecommunication, I delivered excellent service by responding to customer inquiries and resolving complaints, ensuring a high level of satisfaction. My experience as an Administrative Intern further honed my organizational skills, where I managed records and supported event logistics, contributing to smooth operations.

Experience

Work history, roles, and key accomplishments

Current

Business Studies Teacher

Current

Al-Hikmah Islamic Group of Schools

Sep 2023 - Mar 2024 (6 months)

Developed lesson plans focusing on office management, customer service, and communication skills. Promoted interactive learning and fostered a classroom culture focused on collaboration and understanding, incorporating real-world scenarios into teaching.

Lesson planning Communication Skills Classroom Management Curriculum Development Team Collaboration Problem Solving

Customer Service Representative

KYSENTON Telecommunication

Sep 2019 - Nov 2022 (3 years 2 months)

Delivered excellent service by responding to customer inquiries, resolving complaints, and ensuring satisfaction. Provided product knowledge and guided customers in selecting appropriate telecom products and services while maintaining positive relationships with repeat customers.

Customer Relationship Management Conflict Resolution Communication CRM Software Data Entry Team Collaboration Multitasking Problem Solving

Administrative Intern

Ministry of Works

Nov 2019 - Feb 2020 (3 months)

Supported administrative functions, including handling correspondence, filing, and managing records. Assisted in organizing events and meetings, ensuring smooth execution through scheduling and logistics while maintaining stakeholder relations.

Administrative Support Communication Team Collaboration Time Management

Education

Degrees, certifications, and relevant coursework

Federal Polytechnic, Bida

Higher National Diploma, Business Administration and Management

Completed Higher National Diploma (HND) in Business Administration and Management, focusing on the principles of business operations and management strategies.

Federal Polytechnic, Bida

National Diploma, Business Administration and Management

Completed National Diploma (ND) in Business Administration and Management, gaining foundational knowledge in business practices and management techniques.