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Adesewa Akinyemi

@adesewaakinyemi

Customer Care Representative at iSON Experiences, resolving 85%+ of customer complaints on first contact across phone and digital channels.

Nigeria

Message

At iSON Experiences, I handle customer support for partner organizations, responding to phone and digital inquiries and resolving service, billing, and account concerns. I resolve more than 85% of complaints on first contact and document customer interactions in CRM systems.

At Millie's Oven, I handled customer calls, chats, and messages, processed orders, and followed up with customers. I also supported promotional campaigns and seasonal sales.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

iSON Experiences

Jan 2025 - Present (1 year 10 months)

Provide customer support for multiple partner organizations, handling 60-80 daily interactions and resolving 85%+ of complaints on first contact. Achieved 90%+ quality assurance scores while maintaining high customer satisfaction.

CRM Freshdesk Freshchat Zoho CRM 3CX Call Handling Ticket Management Complaint Resolution Customer Satisfaction Data Accuracy

Current

Customer Care Representative (Training Program)

Current

iSON Experiences

Jan 2025 - Present (1 year 10 months)

Completed intensive customer service training covering customer handling, psychology, de-escalation, and service quality standards. Participated in role-play and supervised technical sessions to improve call performance.

Customer Service De escalation CRM Call Flow Communication Skills

Current

Sales and Customer Service Representative

Current

Millie's Oven

Jan 2021 - Present (5 years 10 months)

Handled daily inbound and outbound customer calls, chats, and messages, converting inquiries into sales and processing orders. Resolved complaints professionally and supported promotional campaigns to increase revenue.

Customer Service Sales Order Processing Complaint Resolution Digital Tools

Administrative Assistant/ Customer Support

Divine Image High School

Jan 2023 - Jan 2025 (2 years)

Served as first point of contact for parents and visitors, managed phone calls and inquiries, and maintained student and staff records with high accuracy. Supported daily administrative and customer-facing operations.

Customer Support Administrative Support Record keeping Communication Skills