At Thornton Academy, I supported US-based students and parents across phone, email, and chat, handling 60+ daily customer interactions and maintaining a 95% CSAT score. I followed up on escalated cases with internal teams and documented each interaction so cases could be tracked clearly.
At Totmak Farmers Centre, I led and supported three customer service reps handling e-commerce orders and account resolution. I improved request turnaround time by 25% through tighter follow-up and handoffs; earlier, at Lavida Premium Events, I managed client relationships and coordinated vendors across projects.
