Anthonia Olowolafe
@anthoniaolowolafe
Detail-oriented customer service professional skilled in customer operations and support.
NigeriaWhat I'm looking for
I am a detail-oriented, passionate customer service and operations professional with hands-on experience in customer capture, maintenance, migration and reporting within large utility and financial organizations. I have successfully managed customer lifecycle processes using CRM tools, coordinated cross-functional efforts with billing and finance teams, and generated operational reports that improved service delivery and accuracy.
I bring strong communication, analytical and problem-solving skills, proficiency with Microsoft Office and multiple customer support platforms (HubSpot, Zendesk, ClickUp, Freshdesk), and a track record in sales support and quality assurance. I am committed to continuous improvement, teamwork, and delivering results in goal-oriented environments.
Experience
Work history, roles, and key accomplishments
Customer Capture Officer
Ikeja Electric Distribution Company
Nov 2022 - Present (2 years 11 months)
Managed new-customer onboarding and maintenance using CRM/IE Force, authenticated change requests and coordinated with billing and finance to process migrations and status changes, producing monthly reports on customer activity.
Customer Care Representative
Ikeja Electric Distribution Company
Jan 2021 - Nov 2022 (1 year 10 months)
Answered customer calls, emails and chats, escalated and routed priority issues to management, updated CRM records and provided service/product information to resolve complaints.
Sales Representative
Guaranty Trust Bank
May 2019 - Oct 2019 (5 months)
Presented and sold digital banking products, met sales targets, coordinated with teams and reported customer needs and competitive insights to management.
Intern - Estate Surveyor
Alafia & Co. Estate Surveyors and Valuers
Jan 2016 - Jun 2016 (5 months)
Supported estate surveying and valuation tasks during a student internship, assisting with data collection and property assessments for clients.
Education
Degrees, certifications, and relevant coursework
CUCovenant University
Bachelor of Science (Hons), Estate Management
2012 - 2017
Grade: Second Class
Activities and societies: Diploma in Leadership Development (2017); Entrepreneurship training (2014-2017)
Completed a BSc (Hons) in Estate Management with Second Class honours.
Goodwill Secondary School, Ikorodu
Senior Secondary School Certificate, Secondary Education
2006 - 2012
Attended senior secondary school and completed Senior Secondary School Certificate Examination in 2012.
Unknown Primary School
First School Leaving Certificate, Primary Education
Completed primary education and obtained First School Leaving Certificate.
Availability
Location
NigeriaAuthorized to work in
Job categories
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