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Managed and optimized social media channels, resulting in a 30% increase in follower growth and engagement rates. Collaborated with cross-functional teams to design and implement email marketing campaigns, achieving a 20% increase in open and click-through rates.

Resolved 95% of claim inquiries on first contact, reducing escalations and enhancing customer retention. Mentored and trained over 20 new hires, collaborating with management to refine training material and increase onboarding effectiveness.

Supervised a team of over 10 customer service specialists, ensuring compliance with housing regulations while maintaining 99-100% customer satisfaction ratings. Implemented real-time monitoring and feedback systems, which increased team productivity by 20% and reduced response time for leasing inquiries.

Provided technical support to over 100 employees, enhancing response time by 40% and achieving a 95% first-contact resolution rate, thereby increasing staff productivity and minimizing downtime. Managed and secured more than 200 user accounts, ensuring data integrity and adherence to company security protocols.

Streamlined patient scheduling and billing processes, reducing administrative errors by 30% and improving overall operational efficiency. Led a reorganization of resident records, enhancing document accessibility and retrieval efficiency by 50%.

Delivered comprehensive healthcare services across various medical facilities, ensuring consistently high-quality patient care. Administered critical care to trauma and emergency patients, contributing to a 75% improvement in patient outcomes.

Pursued an Associate of Science degree with a focus on nursing, building a strong foundation in healthcare practices and patient care.

Completed high school education, gaining foundational knowledge and skills across various subjects.

Obtained an Associate of Arts degree with a specialization in nursing, further enhancing knowledge in medical terminology and clinical procedures.