Open to opportunities

Melissa Bryan

@melissabryan

Message

Empathetic customer service leader with 10+ years improving client satisfaction and processes.

United States

Message

What I'm looking for

I’m seeking a remote or hybrid role where I can lead customer-focused teams, optimize processes, mentor staff, and drive measurable improvements in client satisfaction.

I am an empathetic, highly organized customer-service professional with 10+ years of experience supporting clients across healthcare, finance, and operations. I specialize in resolving complex issues calmly, mentoring teams, and optimizing processes to deliver personalized support.

As a Team Leader at BayCare, I reduced staff errors from 120/month to 1/month through targeted training and feedback, and I’ve driven measurable improvements in patient intake, accounts receivable, and cross-department communication in prior roles. I have hands-on experience with CRM systems, remote collaboration tools, and compliance-sensitive client interactions.

I thrive in fast-paced remote environments and am passionate about building loyalty through exceptional service experiences, documentation, and scalable communication processes that empower teams and improve outcomes.

Experience

Work history, roles, and key accomplishments

Sales & Marketing Manager

Merrill Lynch

Delivered high-touch client service while managing sensitive financial data and led a team of outreach specialists to increase engagement and retention via seminars and follow-up campaigns.

Client Relationship Management Team Leadership Event Management CRM Sales Outreach Customer Retention Communication

Team Leader

BayCare Health System

Led patient service operations, resolved complaints, and streamlined interdepartmental communication to improve patient experience; reduced staff errors from 120/month to 1/month through targeted training and feedback.

Customer Service Conflict Resolution Training Process Improvement CRM Cross Functional Collaboration Remote Tools

Office Manager

Caring Touch Chiropractic

Managed front-line patient communication, scheduling, billing, and accounts receivable, improving patient intake by 25% and ensuring HIPAA-compliant operations.

Patient Scheduling Billing Accounts Receivable HIPAA)Community Outreach Staff Training CRM Microsoft Office HIPAA

FedEx Contractor

S&H Legacy Holdings, Inc

Oversaw customer satisfaction and operational efficiency across teams, built scalable communication processes, and mentored support managers to resolve escalated service issues empathetically.

Customer Satisfaction Operations Management Mentoring Escalation Management CRM Remote Tools