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@melissabryan
Empathetic customer service leader with 10+ years improving client satisfaction and processes.
United StatesI am an empathetic, highly organized customer-service professional with 10+ years of experience supporting clients across healthcare, finance, and operations. I specialize in resolving complex issues calmly, mentoring teams, and optimizing processes to deliver personalized support.
As a Team Leader at BayCare, I reduced staff errors from 120/month to 1/month through targeted training and feedback, and I’ve driven measurable improvements in patient intake, accounts receivable, and cross-department communication in prior roles. I have hands-on experience with CRM systems, remote collaboration tools, and compliance-sensitive client interactions.
I thrive in fast-paced remote environments and am passionate about building loyalty through exceptional service experiences, documentation, and scalable communication processes that empower teams and improve outcomes.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Merrill Lynch
Delivered high-touch client service while managing sensitive financial data and led a team of outreach specialists to increase engagement and retention via seminars and follow-up campaigns.
BayCare Health System
Led patient service operations, resolved complaints, and streamlined interdepartmental communication to improve patient experience; reduced staff errors from 120/month to 1/month through targeted training and feedback.
Caring Touch Chiropractic
Managed front-line patient communication, scheduling, billing, and accounts receivable, improving patient intake by 25% and ensuring HIPAA-compliant operations.
S&H Legacy Holdings, Inc
Oversaw customer satisfaction and operational efficiency across teams, built scalable communication processes, and mentored support managers to resolve escalated service issues empathetically.
Degrees, certifications, and relevant coursework
UTBachelor of Science, Economics and Finance
Completed a Bachelor of Science studying economics and finance with coursework relevant to financial analysis and economic principles.
Six Sigma Lean Certification, Process Improvement
Completed Six Sigma Lean certification focused on process improvement and reducing operational errors within healthcare settings.
Professional Training, Customer Communications
Completed internal training in customer-focused communications to enhance patient interaction and service quality.
Software and tools used professionally
United StatesYou can contact Melissa and 90k+ other talented remote workers on Himalayas.
Message Melissa
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