Cuin Moore
@cuinmoore
Experienced customer service professional
What I'm looking for
As a seasoned customer service professional, I have honed my skills in delivering high-quality service and building team morale. My experience in the United States Army has given me a unique perspective on the inner-workings of complex organizations, and I have successfully applied this knowledge to various service-oriented roles. I excel in high-stress situations, leveraging my knowledge to effectively communicate and deliver exceptional customer satisfaction.
Throughout my career, I have demonstrated strong soft skills, effective communication, and conflict resolution capabilities. I am adept at accumulating deep knowledge of complex systems and terminology, allowing me to manage high-volume customer inquiries with ease. My creative solutions and adaptability have earned me praise from customers and colleagues alike.
I am a team player with a strong work ethic, always striving to increase efficiencies and exceed company standards. My experience in the healthcare industry has given me a thorough understanding of claims, eligibility, and coordination of benefits. I am confident in my ability to provide exceptional service and make a positive impact in any organization.
Experience
Work history, roles, and key accomplishments
Customer Service Professional
Cambia Health Solutions
Jan 2024 - Present (1 year 5 months)
Serve over 50+ individuals daily, ensuring PHI protection and HIPPA compliance, and utilize available resources through Salesforce and other internal systems to efficiently navigate vast databases and maintain professionalism under pressure.
Front Desk Agent
The Hyatt Regency
Dec 2022 - Jan 2024 (1 year 1 month)
Handled customer service, sales, billing, and room inventory while fostering seamless teamwork to ensure thorough communication for smooth guest transitions and personalized experiences.
Patron Services Specialist
BODYVOX Dance Company
Jan 2022 - Dec 2022 (11 months)
Served as primary contact for patrons, students, and donors, ensuring exceptional customer service and client satisfaction.
Assistant Recreation Manager
United States Army FMWR
Jan 2017 - Jan 2020 (3 years)
Managed FoH and BoH operations, implemented customer service strategies, and trained/supervised staff to improve service efficiency and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Cuin hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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