Cuin Moore - Customer Service Professional - Cambia Health Solutions | Himalayas
CM
Open to opportunities

Cuin Moore

@cuinmoore

Experienced customer service professional

United States

What I'm looking for

Seeking a challenging role that leverages my customer service skills and experience to drive exceptional customer satisfaction and contribute to a dynamic team.

As a seasoned customer service professional, I have honed my skills in delivering high-quality service and building team morale. My experience in the United States Army has given me a unique perspective on the inner-workings of complex organizations, and I have successfully applied this knowledge to various service-oriented roles. I excel in high-stress situations, leveraging my knowledge to effectively communicate and deliver exceptional customer satisfaction.

Throughout my career, I have demonstrated strong soft skills, effective communication, and conflict resolution capabilities. I am adept at accumulating deep knowledge of complex systems and terminology, allowing me to manage high-volume customer inquiries with ease. My creative solutions and adaptability have earned me praise from customers and colleagues alike.

I am a team player with a strong work ethic, always striving to increase efficiencies and exceed company standards. My experience in the healthcare industry has given me a thorough understanding of claims, eligibility, and coordination of benefits. I am confident in my ability to provide exceptional service and make a positive impact in any organization.

Experience

Work history, roles, and key accomplishments

CS
Current

Customer Service Professional

Cambia Health Solutions

Jan 2024 - Present (1 year 5 months)

Serve over 50+ individuals daily, ensuring PHI protection and HIPPA compliance, and utilize available resources through Salesforce and other internal systems to efficiently navigate vast databases and maintain professionalism under pressure.

TR

Front Desk Agent

The Hyatt Regency

Dec 2022 - Jan 2024 (1 year 1 month)

Handled customer service, sales, billing, and room inventory while fostering seamless teamwork to ensure thorough communication for smooth guest transitions and personalized experiences.

BC

Patron Services Specialist

BODYVOX Dance Company

Jan 2022 - Dec 2022 (11 months)

Served as primary contact for patrons, students, and donors, ensuring exceptional customer service and client satisfaction.

Education

Degrees, certifications, and relevant coursework

Cuin hasn't added their education

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Tech stack

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