Brandi Cooksey
@brandicooksey
I build faster, high-performing customer service teams through training and operational leadership.
United StatesWhat I'm looking for
I've led training and development programs at TTEC and Everise, building curricula, coaching customer service teams, and aligning learning initiatives with operational goals. At TTEC, I helped launch a training program that reduced onboarding-to-production time by 17 days and saved the company thousands of dollars.
I'm experienced in call center reporting, performance management, stakeholder collaboration, onboarding, and continuous improvement. In my current Lead Associate role, I support CSR teams, monitor occupancy and SLA reporting, coach team members, and help resolve escalated applicant concerns.
Experience
Work history, roles, and key accomplishments
Supports the CSR team by answering questions and directing to appropriate teams, pulling reports to monitor occupancy and SLA, coaching team members, and handling escalated calls.
Education
Degrees, certifications, and relevant coursework
Arkansas State University
Bachelor of Science, Pre-professional Biology
2004 - 2008
Pursued a Bachelor of Science in Pre-professional Biology, gaining a strong foundation in biological sciences and preparing for further professional studies.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Brandi?
You can contact Brandi and 90k+ other talented remote workers on Himalayas.
Message BrandiGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
