Ashley Adams
@ashleyadams
Experienced trainer with a focus on customer service and development.
What I'm looking for
I am a dedicated professional with extensive experience in training and management, currently serving as a Remote Trainer at Everise Inc. My role involves delivering comprehensive training programs that emphasize customer service, sales skills, and product knowledge. I take pride in maintaining a high throughput rate of 85% graduates per training class, ensuring that all participants are actively engaged and well-prepared for their roles.
Throughout my career, I have collaborated closely with leadership to provide feedback on curriculum development and have actively participated in creating supporting materials for training sessions. My previous roles, including Talent Acquisitions Specialist and Customer Service Representative, have equipped me with a strong foundation in communication, problem-solving, and emotional intelligence, allowing me to excel in fast-paced environments.
With a Bachelor's degree in Education and a certification in Early Childhood Development, I am committed to fostering a positive learning atmosphere and driving mutual growth within the organization. I am eager to leverage my skills and experience to contribute to a forward-thinking company that values development and collaboration.
Experience
Work history, roles, and key accomplishments
Trainer 2
Everise Inc
Aug 2021 - Present (3 years 10 months)
Delivered new hire and ongoing training with emphasis on customer service, sales skills, and client product knowledge. Maintained an 85% throughput rate of graduates per training class and partnered with leadership on curriculum feedback and modification.
Talent Acquisitions Specialist
Everise Inc
Apr 2020 - Aug 2021 (1 year 4 months)
Sourced, interviewed, and hired new talent for various lines of business based on applicant qualifications. Managed the full recruitment lifecycle to ensure the acquisition of suitable candidates for the company.
CSR Digital Communication
Everise Inc
Feb 2021 - Aug 2021 (6 months)
Provided exemplary customer service by answering inbound phone calls and chats for Medicaid/Medicare members. Assisted members with questions related to their healthcare benefits and eligibility for healthcare plans.
Director
Caring Hands Academy
Jul 2018 - Mar 2020 (1 year 8 months)
Directed the operation and instructional leadership of the program, including the hiring and training of all staff. Ensured all staff, volunteer, and child/parent records were accurate and up-to-date according to licensing regulations.
Education
Degrees, certifications, and relevant coursework
Ashford University
Bachelor's of Arts in Education, Education
Completed a Bachelor of Arts in Education. Focused on foundational educational theories and practices.
Schoolcraft College
Certification, Early Childhood Development
Obtained a Certification in Early Childhood Development. Gained expertise in the growth and development of young children.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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