At First Atlantic Bank PLC., I handle inbound prospects and outbound campaigns, pitch solutions, and verify customer identities. I resolve customer complaints and follow up until they’re addressed.
I also upsell and cross-sell bank products and services, and use CRM tools to track prospect interactions, manage pipelines, process orders, and coordinate follow-ups.
At Ghana Audit Service, I handled requests for information and assistance through telephone, email, and in-person communications. I also analyzed outreach data and maintained records of inquiries, feedback, and resolutions.
At BB Creatives, I managed invoice applications, payment tracking, and client account records. I also prepared journal entries and reconciled accounts.
