Ingrid-Kay Martha Aryee Cobblah

I am a dedicated customer service professional with experience supporting customers across phone, email, and chat while meeting and exceeding performance metrics such as response time, resolution rate, and customer satisfaction.

I collaborate with cross-functional teams to resolve escalations, manage inventory requests, maintain product listings, and use CRM and ticketing systems to document interactions and identify trends for improvement.

I have a strong track record of training new team members, achieving high positive customer feedback, upselling and cross-selling, and maintaining accuracy in data entry and account updates.