At Intercontinental Bank PLC, I processed account maintenance requests, fund transfers, cheque book issuance, card replacements, and transaction disputes while following bank policies.
I verified customer identities and documents under Know Your Customer (KYC) and anti-money laundering (AML) guidelines, and kept accurate records in the bank's customer relationship management system.
At GSM Bulk Shop, I exceeded monthly sales targets through product knowledge, upselling, and cross-selling. I also demonstrated mobile devices and accessories and helped build repeat business and referrals.
At Cefas Ltd, I made outbound calls to introduce services, qualify leads, and schedule appointments for sales representatives. I handled objections and basic inquiries, and directed complex concerns to the appropriate department.
