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Gertrude Appiah -Kubi

@gertrudeappiah-kubi

Customer service representative at Eba Law Firm and ABPO (USA), handling client inquiries and qualifying outsourcing sales leads.

Ghana

Message

At ABPO (USA), I conducted outbound outreach to prospective businesses and decision-makers about outsourcing solutions. I qualified and nurtured leads, handled sales objections, and followed up to support lead conversion.

At Eba Law Firm, I responded to client inquiries about legal services, coordinated consultations with attorneys, and documented concerns and complaints. I also maintained client and case-related records in CRM.

At Citizen Printing Press, I supported customers with printing inquiries and coordinated orders from initial inquiry through completion. I investigated order issues, including printing errors, quality concerns, and delays, and maintained customer and order records.

Experience

Work history, roles, and key accomplishments

Outbound Sales Representative

ABPO (USA)

Jun 2025 - Sep 2026 (1 year 3 months)

Conducted high-volume outbound calls and targeted outreach to prospective businesses and decision-makers, introducing the company's outsourcing solutions. Prospected, qualified, and nurtured sales leads by identifying companies with outsourcing needs.

Outbound Calls Prospecting Lead Qualification Sales Negotiation Consultative Selling Objection Handling Follow up

Customer Service Representative

Eba Law Firm

Sep 2023 - May 2025 (1 year 8 months)

Managed inbound and outbound client communications via phone, email, and other channels, responding to inquiries about legal services and consultations. Coordinated client consultations and appointments by scheduling meetings with attorneys.

Inbound Calls Outbound Calls Client Communication Appointment Scheduling Complaint Handling CRM Documentation

Customer Support Specialist

Citizen Printing Press

Mar 2021 - Aug 2023 (2 years 5 months)

Managed inbound and outbound customer communications via phone, email, and other channels, responding to inquiries about printing services and product specifications. Coordinated customer printing orders from inquiry to completion, gathering artwork and production specifications, and confirming quantities and deadlines.

Inbound Calls Outbound Calls Order Coordination Complaint Resolution CRM Client Communication