Open to opportunities

Frank Rwigema

@frankrwigema

Message

Customer-focused sales leader and call center professional driving revenue and service excellence.

Rwanda

Message

What I'm looking for

I seek a customer-focused role where I can grow sales, lead and mentor teams, solve operational challenges, and deliver measurable customer outcomes.

I am a resourceful and persistent sales and customer service professional with a Bachelor of Arts in Management (Logistics and Operations) from Southern New Hampshire University – Kigali. I combine strong communication, time management, and cross-cultural skills to deliver reliable customer experiences.

As District Sales Lead at EarthEnable Ltd, I led a team of seven Customer Sales Officers, increased annual revenue by 60%, reduced handling time by 25%, and resolved operational challenges impacting district sales performance by 55%.

Previously, I worked as a Call Center Operator (MerchantAgent) at Invisible Technologies Inc., where I increased the number of served clients by 60%, raised company awareness by 20% through promotions, and maintained accurate customer data with Excel. I also have experience as an Online Proctor and Virtual Customer Support agent, handling inbound/outbound calls and using Google Sheets for reporting.

I am adaptable in fast-paced environments, tech-proficient (MS Office, Google Workspace, Slack, Teams, Okta, Zoom), fluent in four languages, and committed to continuous improvement and collaborative team success.

Experience

Work history, roles, and key accomplishments

Current

District Sales Lead

Current

EarthEnable Ltd

Jan 2025 - Present (8 months)

Spearheaded district sales operations, increasing annual revenue by 60% and reducing handling time by 25% while supervising and mentoring a team of seven sales officers.

Sales Leadership Team Management MS Office Customer Relationship Management Performance Optimization Training Sales Operations

Call Center Operator

Invisible Technologies Inc.

May 2022 - May 2023 (1 year)

Conducted merchant outreach and client follow-ups, increasing served clients by 60% and raising company awareness through promotions by 20% while maintaining accurate customer records.

Customer Outreach Microsoft Excel Customer Support Data Entry Communication

Online Proctor & Support

Worldwide E-Learning Campus

Jan 2021 - Apr 2022 (1 year 3 months)

Handled inbound and outbound support for online testing services, responding to inquiries and maintaining reporting using Google Sheets and Excel to support operational efficiency.